The latest Atlantic Online has a marvelous satiric short story by Garrison Keillor about a writer of dubious talent. In the story, the writer has a meeting with Wallace Shawn, editor of the New Yorker, and gets this priceless piece of advice from ‘Mr. Shawn’ while on the golf course:He said to me, “Writers like to think that writing is like Arctic exploration or flying the Atlantic solo, but actually it’s more like golf. You’ve got to just do it and be happy. Some writers spend twenty minutes lining up a four-foot putt. Some writers pitch a tent on the green and stay for a week and brood about friction and energy and the gender of their putter. What’s the problem? Take your shot. It’s no shame to bogey. Just do it and have a good time. Don’t base your whole life on worrying about whether you’re any good or not. If you need to know, you shouldn’t be playing this game.” The whole story is hilarious, as the writer makes ends meet as an advice columnist and describes the failed creative process that got him there. Another excerpt: A lot of things can make you happy. A good ball game, score tied, bases loaded, two out, bottom of the ninth, and the local hero punches a double into the right-field corner and the crowd rises, yelling, happy. Walking around New York City on a summer night. Walking around the Minnesota State Fair. The St. Matthew Passion and a big choir leaning into it like sled dogs on the tundra. Damn, we need more writers that can make us laugh. That’s it for today, folks. It’s my anniversary, I’m taking the day off work, and we’re outta here. |
June 30, 2003
GARRISON KEILLOR ON WRITING, SORT OF
ANOTHER GREAT CARTOON FROM LEE LORENZ
“I just said ‘Open sesame,’ and there they were.”
The always amazing Lee Lorenz does it again. This is from this week’s New Yorker. You can buy Lee’s brilliant work at the Cartoon Bank. |
June 29, 2003
OLD FRIENDS WHO’VE JUST MET / VIEJOS AMIGOS A LOS QUE ACABO DE CONOCER
I spent Monday and Tuesday with colleagues from six countries – Gabriela from Argentina, Dalton from Brasil, Karina from Chile, Gerardo from México, Marietta and Valerie from Barbados, and Debbie from Israel. I’d never met them before, and we all flew to Cleveland to plan Americas-wide integration of our knowledge management groups. The event was hosted by The Three Daves – Dave C from Atlanta (our knowledge training expert), Dave W from New York (our knowledge community expert) and me, with able assistance from our multilingual Cleveland hostess Krista. The sessions were entirely in English. Estuve este Lunes y Martes con colegas provenientes de seis países — Gabriela de Argentina, Dalton de Brasil, Karina de Chile, Gerardo de México, Marietta y Valerie de Barbados, y Debbie de Israel. No los conocía de antes, y todos volamos hasta Cleveland para planificar la integración de toda América en nuestro grupo de Knowledge Management. El evento fue organizado por Los Tres Daves — Dave C., de Atlanta (nuestro experto de entrenamiento en knowledge), Dave W., de Nueva York (nuestro experto en comunidades de knowledge) y yo, con la asistencia del nuestra multilingue anfitriona de Cleveland, Krista. Las sesiones fueron completamente en ingles. Some things I learned during these two short days:
La cantidad de energía, conocimiento y habilidades colaborativas de nuestros invitados fueron sorprendentes. Nunca en mi vida había visto un grupo de extraños fundirse en un equipo, y desarrollar una cálida y sincera amistad tan rápidamente. Estaba, y aún lo estoy, de este notable sexteto.
I have made a pledge to learn Spanish, not because I need to in order to communicate with my fluent counterparts, but to deepen my appreciation of the cultures of all the Americas. Salutations and thank you, my colleagues and new friends! Y hay algunas cosas que no comprendo, y las que probablemente aprenderé pasando más tiempo con mis nuevos colegas: Por qué tantos países de Centro y Sud América tienen una historia tan larga de violencia política e inestabilidad económica. Por qué nos hay más bloggers en el sur de las América de Estados Unidos? Por qué el arte de América Latina, próspero y de alta calidad, así como su industria del entretenimiento no ha penetrado más fuertemente en el mercado norteamericano. He hecho la promesa de aprender español, no por que lo necesite para comunicarme con mis fluidas contrapartes, pero si para profundizar mi apreciación por las culturas de toda América. Saludos y muchas gracias a ustedes, mis colegas y nuevos amigos |
June 28, 2003
WHY THE PREDICTED TALENT SHORTAGE WILL NEVER HAPPEN
For the past week, I’ve been blogging from hotel rooms (more details on this week’s fascinating travel, with incriminating photos, when I get back home), and with the completion of Zakaria’s book, I ran out of offline reading material. So I’m reduced to reading the American Airlines inflight magazine, which has yet another prediction of an imminent talent shortage:The size of the pool gets smaller and smaller, and the demand for those skills gets bigger and bigger, so you have more companies competing for a smaller and smaller group of talented people. Yeah, sure. These grandiose predictions fail to take into account that the elites that run most large enterprises were badly stung by the minor talent shortage of the late 1990s, and will do everything possible to ensure they don’t get stung again. They won’t allow employees to hit them up for signing bonuses, flex time, liberal dress codes and other disruptive trends that hurt ROI and weaken command and control. There are three things they will do to ensure the talent shortage predicted by demographic studies will not be allowed to occur:
In combination, these three shifts will more than offset the demand increase caused by the retirement of baby boomers and the movement of the post-baby boom ‘bust’ generation into business’ senior ranks. They will ensure the perpetuation of centuries of wage slavery, the demoralization of more generations of workers in largely meaningless, underpaid jobs, and the continued subjugation of many bright and competent people by a small number of moneyed and incompetent managers, most of whom either inherited their wealth and position or bought it by virtue of enrolment in ivy league colleges and subsequent employment by companies currying favour with their privileged fathers. In short, American economics stacks the deck against new entrepreneurs, against young people and old people with ambition and ideas, and against a more egalitarian working world. True talent, the ability to run a healthy business that puts people and the environment ahead of short term profit, will continue to be scarce in the executive suites of major corporations.The reality that America is not the land of unlimited opportunity, but rather a land where cartels of privilege prevail and consolidate their staggering wealth and power by working the political and economic engines to entrench their dynasties, will be hard for Americans to face up to. But ending this tyranny is the only way out. We can’t hope or expect a ‘talent shortage’ to do the job for us. Postscript: Image above from VisionFragments – see right sidebar. |
June 27, 2003
ILLIBERAL DEMOCRACY: LESSONS FOR AMERICA
Fareed Zakaria’s best-seller The Future of Freedom: Illiberal Democracy at Home and Abroad is a marvelous history of the global evolution of civil and economic versus political liberties, which exposes as myth the precept of many political scholars, and many in the Bush regime, that democracy is a precondition for a healthy economy and a stable and constitutionally liberal state. In fact he argues the opposite: that constitutional and economic liberalism (rule of law, separation of church and state, earned and reasonably distributed wealth, as calculated by the Gini index, defensible civil liberties and especially balance of power) are preconditions for the success of democracy. Even worse, he demonstrates that countries whose wealth is natural (the oil states especially) are disadvantaged in the search for democracy, since such wealth removes the urgency to generate and distribute earned wealth (wealth generated by labour, innovation and human productivity), and worsens the temptation for autocrats to hoard power and buy off opponents. Zakaria backs up his claims with examples from all over the world, where premature political democratization, in the absence of constitutional and economic liberalism, has been astonishingly unsuccessful and short-lived, and where dictatorships like Singapore with liberal constitutional and economic institutions thrive. He has harsh words for America, the advocate of unrestrained democracy abroad. What is distinctive about the American system is not how democratic it is but rather how undemocratic it is, placing as it does multiple constraints on elected majorities. The Bill of Rights is a list of things the government may not do regardless of the wishes of the majority. The Supreme Court is headed by nine unelected men and women with life tenure. The US Senate is the most unrepresentative upper house in the world. The less formal constraints, however, that are the inner stuffing of liberal democracy are disappearing. They are all threatened by a democratic ideology that judges every idea and institution by one simple test: Is power as widely dispersed as it can be? Congress has become more responsive, more democratic, and more dysfunctional body. Or consider America’s political parties. They serve merely as vessels to be filled with the public’s taste of the moment. Americas professions have lost their prestige and public purpose, becoming anxious hucksters. The forces that guided domocracy are quickly being eroded. I wrote before about Zakaria’s prediction that democracy in Afghanistan and Iraq will take generations to evolve successfully, and of the utter failure throughout history of any foreign occupying power to introduce constitutional and economic liberalism in an occupied territory. These states will therefore inevitably and violently decline into brutal, and illiberal autocracies, religious or secular. Zakaria cites some remarkable data about the slow pace of introduction of democracy, even in the countries where it has prevailed the longest. In the UK in 1832 less than 2% of the population could vote, rising slowly to 12% in 1884 and full suffrage only in 1930. In the US in 1824, a half-century after independence, only 5% of adults could vote. Women got suffrage there in 1920, and blacks in the South effectively only in the 1960s. Predicted future democracies, where there is sufficient distributed GDP per capita and sufficient economic and constitutional liberalism to sustain it: Romania, Bulgaria, Belarus, Bulgaria, Croatia, Malaysia, Turkey, Morocco, Tunisia, and, if Bush keeps out of the way, Iran. Zakaria holds the US and the IMF responsible for the failure of democracy in Indonesia, where demands for hasty, premature economic and political reforms precipitated financial disaster and led to the downfall of a flawed but functioning constitutional liberal state, raising the risk of that country becoming another Islamist theocracy. The problem in America, Zakaria claims, is now too much democracy. The American system has been subverted, he says, by the crippling of political parties and the filling of the power void by moneyed lobbyists and organized, single-issue fanatics. He cites the fact that government-hater Bush’s spending has risen 11% over Clinton’s, ignoring the increases in defense and security spending. He quotes Jonathan Rauch: The American government has evolved into about what it will remain: A sprawling, largely self-organizing structure that is 10-20% under the control of politicians and voters and 80-90% under the control of countless thousands of interest groups (”mischiefs of faction”). This is the heart of America’s dilemma today, and the reason the American people believe they have no real control over government [and hence why participation in the political process has dropped precipitously]. I had not realized that the US government, unlike most Western governments whose spending is largely on social services and interest on debt, spends such a huge proportion of its budget on programs that are neither social nor defense, but rather subsidies to special interest groups. Zakaria claims this tyranny of minorities extends beyond economic interests, and, for example, explains why anti-Castro forces in swing states New Jersey and Florida have sustained sanctions against Cuba that the vast majority of Americans would prefer to see ended. He quotes George Stephanopolis on how the decline of the power of political parties has changed the political process: There is no Democratic Party. If [a candidate] wants to run, he has to raise the money, get good publicity, and move up in the polls, which will get him more money and better press. What party elders think is irrelevant because there is no party anymore. Political parties have no real significance in America today. The party is, at most, a fund-raising vehicle for a telegenic candidate. Zakaria also takes shots at the primary system (only 18% of eligible voters participate), and points out that, in contrast to the public’s disdain for democratic political institutions like Congress, they hold three institutions – the Supreme Court, the Fed, and the armed forces, all of them undemocratic – in high esteem, because, he says, Americans admire institutions that lead rather than follow. While Zakaria has, in my view, an overly sentimental affection for the unelected power elites of the past, arguing that they were surprisingly responsible, open and even altruistic, you have to like his view on bloggers, at the end of the book: In the world of journalism, the blog was hailed as the killer of the traditional media. In fact it has become something quite different. Far from replacing newspapers and magazines, the best blogs – and the best blogs are very clever – have become guides to them, pointing to unusual sources and commenting on familiar ones. They have become new mediators for the informed public, a new Tocquevillean elite. And, Fareed, sometimes we even present some original ideas of our own. |
June 26, 2003
WHAT THE BLOGOSPHERE NEEDS MORE OF
Since it’s free, the blogosphere is inherently not a ‘free market’ of ideas, creations and perspectives. There is supply and demand, of course, but there is an oversupply of stuff that is easy to produce and self-indulgent (no criticism intended here: the essence of a personal journal is the prerogative of the journalist to write whatever and however much he or she desires). There is, as a corollary, a shortage of supply of stuff that is hard to write and might otherwise be provided in return for financial or other reward.
The demand is hard to gauge, since it cannot readily be valued, and since there is no established place or mechanism for capturing or assessing readers’ unmet needs. Yet we can read between the lines and ascertain, I think, some broad blogosphere preferences that we, as writers, might want to keep at least in the back of our minds:
Fellow bloggers, do you agree? Let me know what’s missing. |
June 25, 2003
COMMENCEMENT
Here are some excerpts from Tony Kushner’s commencement address to Columbia College, courtesy of Alternet , because his choice and stringing-together of words is so wonderful and inspiring to those of us who labour daily with the imprecision and uncooperativeness of language:
Forget going oversees to fight in Bush’s infinite war against terrorism, the really heroic thing in this country is managing against so many odds to get yourself educated. … and you know how important it is for the sizable community of decent, sane, just, egalitarian people, comprising many minority communities, constituting if not a majority then a plurality, a substantial, smart, let’s-say-40-percent-plurality community, more than large enough in a pluralist democracy – which for the time being the United States still is – if it uses its brains and works together to wield decisive power … |
June 24, 2003
HELP YOURSELF
do what you want to, girlbut be what you are there ain’t no right or wrong way just play it from the heart it ain’t a sign of weakness, girl to give yourself away because the strong give up and move on while the weak give up and stay do you believe in hot cars leather bars movie stars, is that what’s real pay your dues in earth shoes chicago blues is that how you feel you can change, you can change, you can change but you can’t conceal what’s deep inside you it’s your game, your deal, your game, your deal do what you want to do but be what you are - Hall & Oates So many of us make ourselves unhappy trying to be what we’re not. Trying to remake ourselves to be what we think we should be, what we think others want us to be. Instead, we need to learn to love ourselves, for what we really are — precious, unique, talented, lovely, magical, caring, charming, attractive, complete individuals. We need to learn to help ourselves, believe in ourselves, instead of relying on others to create our self-image, our sense of purpose and meaning and value. We need to find hobbies that we enjoy for their own sake, that we can do alone, that fill us with joy and a feeling of accomplishment. We need to learn to get pleasure in our own company, in the workings and wonder of our own bodies, in the imagination and capacity for discovery and learning our own minds, in the awesome power and sensitivity of our senses, in the incredible depth and mystery of our unfathomable emotions. We need to do things for ourselves. Pamper ourselves in a hot scented bath surrounded by candles and music we love, accompanied with wine and literature we love. Look in the mirror uncritically and smile and get enchanted, even aroused, at what we see. Treat our bodies, our minds right by finding exercises for them that are challenging and varied and fun. Get delight from having someone else look after us unselfishly for awhile. Learn something new and take pride in the accomplishment. Show off something about ourselves we know is exceptional, and revel in the pleasure it gives others. We need to refuse to put up with people who put us down, and make such people pariahs, invisible until they come to grips with their negativity and learn to be human. And once we`ve mastered that we need to pay this most important life lesson forward. We need to show others that they’re special and lovable, too. We need to smile at them and compliment them and really look them in the eye and tell them something wonderful about themselves, flirt with them but without dishonesty or motive. We need to shine the mirror of self-love back at them so they can see themselves as extraordinary, perfect. Why is this so hard to do? Postscript: The young lady pictured is my step-daughter, of whom I am immensely proud. She took this message to heart many years ago. |
June 23, 2003
THE STORIES BEHIND THREE GREAT INNOVATIONS
We are all by nature inventive, and ideas are cheap. The real challenge is innovation, bringing a great invention or idea to commercial fruition. It is the application of the idea that takes true genius, hard work, patience, timing, and often good luck and good connections. It is what separates the millionaire entrepreneur from the pauper inventor.
Here are three stories of innovation, each with a different lesson. While they are all product innovations (and most of us probably have all three products in our homes), the lessons apply equally to the innovation of services, business processes and operating technologies. The story of the Weed Eater is a lesson in observation and application of science from one discipline to a completely different one, what de Bono famously calls lateral thinking. In 1971, Texan George Ballas was looking for a better way to trim around the trees in his yard. One day, while going through an automatic car wash he observed how the bristles stood out straight as they spun around. Returning home, he punched some holes in a discarded popcorn tin, inserted knotted fishing line through the holes, and attached the contraption to his rotary electric edger. It worked so well he founded his own company, Weed Eater Inc. refined the product until it virtually sold itself in hardware stores nationwide, and finally sold out to Frigidaire Poulan, who still produce them by the million. Note that Ballas did it all — the lateral thinking invention, testing and refinement, finding financing and taking the personal risk of launching a new company. He didn’t just patent the prototype and look for a buyer. The story of the Swiffer Wet-Jet floor cleaner is a lesson in continuous improvement and adaptation within an enterprise. The concept of ‘wipes’ is not new — those little packets of alcohol-imbued cloth for cleaning your fingers have been around for nearly a century. When consumer demand for convenience cleaning products rose in the 1980s, companies like Proctor & Gamble realized the opportunity they had to create new convenience products by combining every one of their cleaning products with a cloth applicator. On their web site they advised inventors not to bother sending them ideas for new ‘wipe’ products, and had a whole department developing and launching such products. The Swiffer Wet-Jet was a two-stage innovation. First they applied the absorbent cloth technology of their diapers to make a dry floor-cleaning cloth. When that was perfected they then added the liquid dispenser arm to the handle for wet cleaning as well. The collapsible handle allowed easy portability, and the old mop-and-pail was history. Now we look forward to the next innovation: washable, reusable cloths for this product so they don’t clog our landfills. P&G is constantly looking for other commercial opportunities to adapt technologies they already own and use. It’s a lesson other businesses could learn from. The story of Greenies, those funny green toothbrush-shaped pet treats, shows us that innovation often comes from observing and imitating nature. Veterinarian Joe Roetheli and his wife Judy had a Samoyed with terrible breath. They had observed that many dogs love to chew grass and other plants, and that the chlorophyll in plants is a natural breath-freshener. They combined the technology of existing hard dog treats designed to scrape tartar off dogs’ teeth, with a chlorophyll-based breath freshener, and reduced the fat content, and the result was Greenies, a treat that’s good for your dog, that sells out in pet food stores even at its outrageous price. A lesson here is that innovation often results from the application of expertise to a pressing problem. If you’re an innovator, make sure your wonderful product actually fills a perceived need, and stick to areas of discovery you have deep knowledge about. More ideas on the process of innovation can be found in my Prescription for Business Innovation here , or in Peter Drucker’s justifiably famous book Innovation and Entrepreneurship . |
June 22, 2003
YET MORE EXTRAORDINARY WEBLOGS
Time for How to Save the World ’s monthly rundown of eclectic and remarkable blogs. Most of these are on the blogrolls of those on my blogroll, and if I had a self-disciplined way of tracking where I first discovered them, I’d give appropriate credit. So a blanket “thank you” to those who know who you are. The Cassandra Pages have sumptuous artwork, topical poetry and wonderful quotations, such as this one from Eric Maisel: The writer is something of a shape-changer and trickster, someone a little more treacherous, eccentric, and unpredictable than she at first appears, because she is continually buffeted and transformed by an inner life invisible from the outside. She may speak to you in complete sentences about what her day was like, but inside another life is being lived, one full of beauties and monstrosities, upheavals and transgressions. Apothecary’s Drawer from UK writer Ray Girvan is, well, it’s hard to describe. A pure ‘linker’ blog, it’s full of connections to unusual sites on mind-stretching subjects. A periodic table of desserts, information on non-reversing mirrors, and why exercise lowers your blood pressure, for example. Just go read. Unbound Spiral blogger Stuart Henshell collects the best blog posts on business innovation, knowledge and learning, and adds his own insightful commentary. Here’s an excerpt where he describes his young daughter’s online behaviour, a peek into our cultural future: I’m also fascinated how AIM adoption amongst all her friends in the last year is changing communications patterns. I don’t think I’ve ever had six or more buddy screens open at the same time. Yet for her it’s common place and I think she loses interest when it is less than three. It changes how I communicate with my kids. IM is great and makes me more accessible… The kids are no longer shy or embarassed to “talk to boys” — they have time to think about their responses. The old phone paranoia is gone. Rogers Cadenhead’s Workbench has technical advice specifically for Radio and Salon bloggers. Some of it’s a bit advanced for me, but I wish I’d known about this terrific site back when I started blogging. Some good advice in recent posts on indexing your posts, disaster recovery and dealing with slow uplinking. |

The amount of energy, knowledge and collaborative skill of our guests was amazing. Never in my life have I seen a group of strangers coalesce into a team, and develop a warm and trusting friendship, so quickly. I was, and remain, in awe of this remarkable septet.
For the past week, I’ve been blogging from hotel rooms (more details on this week’s fascinating travel, with incriminating photos, when I get back home), and with the completion of
Since it’s free, the blogosphere is inherently not a ‘free market’ of ideas, creations and perspectives. There is supply and demand, of course, but there is an oversupply of stuff that is easy to produce and self-indulgent (no criticism intended here: the essence of a personal journal is the prerogative of the journalist to write whatever and however much he or she desires). There is, as a corollary, a shortage of supply of stuff that is hard to write and might otherwise be provided in return for financial or other reward.
Here are some excerpts from Tony Kushner’s commencement address to Columbia College, courtesy of
do what you want to, girl
We are all by nature inventive, and ideas are cheap. The real challenge is innovation, bringing a great invention or idea to commercial fruition. It is the application of the idea that takes true genius, hard work, patience, timing, and often good luck and good connections. It is what separates the millionaire entrepreneur from the pauper inventor.


