I‘ve now finished Charles Handy’s Age of Unreason and Age of Paradox. They were both written a little over a decade ago, and the thinking in them is dated, almost quaint, coming as it did before the dot com boom and bust, the ‘offshoring’ of jobs and the events of 9/11. In these two volumes, Handy grapples with the future of organizations and their inability to balance the needs of shareholders with those of employees, suppliers, customers and the community. He laments the soullessness of modern corporations and their abject failure to deliver the global prosperity and equity that advocates of globalization and ‘free’ trade had promised. He describes the resultant paradoxes — such as half the people working absurd hours while the other half are un- or under-employed, and the paradox of productivity:
Economies have traditionally grown , in measured economic terms, by turning unpriced work [e.g. child care, senior care, home repairs and maintenance, which most of us used to do ourselves] into priced work because that work can then be counted. The irony [in this economy] is that, although the economy appears to grow, the work that is done may actually be reduced. By pricing the work, we turn ‘activity’ into ‘jobs’ and create employment, but then some work gets too expensive for most customers to afford and so no longer gets done at all. And in many cases we can’t do it ourselves for free because we’ve forgotten how to do it. The activity disappears. By pricing work we can actually destroy work, but we will never notice it because it never got counted in the first place…
The new growth sector for work is the do-it-yourself economy [looking after the young, the old and the sick, doing our own repairs and maintenance, growing our own food, plus self-employment and the underground economy]. As more and more people get pushed out of organizations [in the endless pursuit of more ‘productivity’] it makes good economic sense for them to do themselves what they used to pay others to do…when they now have more time than money. But this new growth sector is largely invisible [it is not measured as ‘productive’ because it is not ‘paid work’. It is the precise reversal of what had happened in the traditional economy].
Handy goes on to contrast the Anglo-American adversarial culture, reflected in the business ‘kill or be killed’ competition ethic and the justice system (“a conflict between opposites is the best recipe for fairness”) with the European/Asian ‘trinitarian’ culture (“looking for solutions which can reconcile or illuminate the opposites”), reflected most famously in the French motto “liberty, equality, fraternity”, where the third element serves to mitigate the inherent tension between the first two.
The meat of the two volumes is the prescription for a ‘federation’ model of business to replace the old ‘hierarchical’ model. The federation model entails balancing business control between the centre (management) and the ends (front line), and requires adoption of two principles: twin citizenship where each worker becomes a ‘member’ of both their front-line business unit and the larger organization, and subsidiarity where the tiny centre is voluntarily ceded just enough authority by the front lines to look after needed coordination, resource allocation and crisis intervention decisions. Handy quotes a 1931 papal encyclical to illustrate just how important it is to keep the centre from becoming too powerful: “It is an injustice, a grave evil and a disturbance of right order for a large and higher organization to arrogate to itself functions which can be performed efficiently by smaller and lower bodies.” Citing Occam’s Razor, Handy asserts that the centre must be both “as small as it can be and as large as it has to be”.
Most of this is consistent with the principles I’ve espoused earlier for what I call New Collaborative Enterprises (NCEs) — self-selected, self-managed groups of equal partners (members) who possess complementary non-redundant skills and expertise in a field of endeavor, making a living together following a set of agreed-upon principles that place members’ well-being (as each member defines it) ahead of profit.
Handy, at least in his 1994 thinking, would suggest that a pure World of Ends in business is just too anarchic — that there has to be some ‘centre’ left to coordinate the ends, just as the human body cannot function without a brain. I would hope that a decade later he would be prepared to go the final step and acknowledge that, just as our Earth organism seems to be able to function (sorry, theists, I’m about to offend you again) without a central guiding hand, so too should human enterprise (as it did for the first three million years of our existence on Earth). Modern technology is ultimately all about connection, and I believe we are now so well connected, business-to-business and business-to-customer, that we are within reach of a true World of Ends where central management is obsolete. The grey dot in the World of Ends chart above, in other words, is just ‘the network’.
What may be needed is a ‘virtual federation’ of independent businesspeople and NCEs. I don’t believe such a Federation needs to have any authority, or any employees, or make any decisions, but, just like the Internet, it needs a central registry, and some databases and social networking tools to link together businesspeople, NCEs and customers. It would serve some of the functions of an employment agency, but do so completely transparently, allowing members to contract with each other and with customers through its auspices and technologies. It would serve some of the functions of a business incubator, allowing independent businesspeople to create new NCEs and to identify other people with whom they would like to make a living, either for the term of a customer contract, or for a lifetime. And it could serve some of the social and financial (but not political) functions of a Buying Group or Trade Association, gathering information and collecting and remitting funds on behalf of member NCEs to receive volume discounts from suppliers and hence giving Federation members the same economies-of-scale benefits that large organizations and oligopolies receive, with none of the associated costs (financial and other) of such large organizations. I’ve been involved in the organization of Buying Groups, and they are interesting creatures: very lean and collaborative, and only limited by the deep distrust that businesses in our Anglo-American culture have for their competitors.
I’d propose that the Federation obtain all its tools, databases, collaboration spaces and technologies organically and without cost to members, by voluntary contributions from members, built collaboratively by the members for the members in the members’ spare time. Don’t impose infrastructure, in other words, let the members compare and tinker and choose what works for them.
And I’d propose that any individual could be a member of the Federation, and create or join NCEs, provided they are not restricted by their current employer from contracting independently to supply goods or services. Corporations could not be members — they bring too much restrictive baggage to the collaboration table to be of value to the members.
So how might this work in practice? Before I provide an example, here’s a caveat: It would of course be naive of me to suggest that old-fashioned employer-employee relationships and hierarchies will magically melt away in favour of the type of flexible, egalitarian, socially responsible NCE that I outline above and in my earlier articles. It would be equally foolhardy to try to mandate certain standards of social organization as a condition of membership in the Federation — the consequence of that would be to provoke others to set up a less restrictive, and inevitably more successful, Federation of their own. So let me coin a broader term than NCE, called Non-Restrictive Business (NRB) to refer to any organization in any form that does not contractually limit its members to working only with other members of that same organization.
OK, now here’s an example. ABC Bank decides it wants to provide weblogs and other social software to its researcher-analysts, newsletter publishers, and subject matter experts, to facilitate communication with other employees and with customers and suppliers. The Bank decides to outsource the project. It would go to the Federation database and do one of the following:
The Bank could of course also send RFPs to established corporations that supply such services. But once the Federation grows to have millions of members in thousands of NRB’s, each with letters of recommendation from previous happy customers, with one-stop shopping, no ‘limited’ corporation will be able to compete on price or competency with the vast market of expertise that the Federation offers. And if you’re a member of the Federation or the buyer for an NRB yourself, you will almost inevitably buy from other members. Eventually, the ‘limited’ corporations will free their members to join the Federation, or convert into NRBs themselves so that all their members can join.
The logical first members of the Federation will be independent consultants, technologists, and other ‘information professionals’. But I can see other freelancers — health care providers, financial advisors, just about anyone in a service industry (which is most of us these days) jumping on board. And once you start getting researchers, distributors, job-shop manufacturers, and marketers, you start to have the makings of the business World of Ends in the diagram above, flexibly contracting with each other, and eliminating the big corporate middlemen who currently skim most of the profits and make all the decisions.
I’m currently putting together a Business Plan for the Federation and both a Business Plan and a Charter for three sample NCEs. Since the concepts are so radically new, these documents will need collaborative input from interested readers and leading business innovators before we can actually start building these bold new organizational forms. I’ll post the drafts here, of course, but I’m also looking for some business and technology A-listers to spread the word and expose these ideas to a larger and more critical audience. Stay tuned.
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