Dave Pollard's environmental philosophy, creative works, business papers and essays.
In search of a better way to live and make a living, and a better understanding of how the world really works.



August 21, 2005

Why Knowledge Management is So Important

Filed under: Working Smarter — Dave Pollard @ 21:19
CostNotKnowing2As most of you know, I recently spent ten years as CKO of a large professional services firm. I quit to start my own business — writing books and consulting mainly on business innovation and entrepreneurship. My reason for doing so was not that I believed knowledge management (KM) was no longer important. Rather, it was out of frustration over the widening gulf in attitude to KM between senior executives (caught up in the ‘cult of efficiency’ and shareholder demands) and those whose job it was to ‘make KM work’ in organizations: researchers and analysts, website and database managers and creators, community of practice facilitators, librarians, trainers and technologists etc.

Peter Drucker has identified improving the effectiveness of front-line knowledge workers as the “most important management challenge of the 21st century”. In so doing he pointed the way forward for KM: Work effectiveness and personal productivity improvement, personal content management, creating ‘simple virtual presence’, people-finders, expertise-finders and other know-who and know-how (rather than know-what) directories and resources. But despite this, and our growing awareness that knowledge sharing and collaboration is the key to business success (and perhaps even saving the world), we seem unable to articulate the value proposition for KM compellingly to those who set budgets and allocate resources in major organizations. So expenditure on KM is in long-term decline, and the knowledge ‘function’ is being deemphasized or folded back into other back-office groups in many organizations.

Things are the way they are for a reason, and this ‘appreciation gap’ in the value of KM is not that hard to explain. Just as progressives and conservatives can talk themselves blue in the face, futilely trying to explain their point of view to the other side, so too are the frames of reference of those in the corner offices of large corporations are very different from those of KM leaders and their ‘customers’, the front-line workers:

  • Business leaders must take a short-term focus, to meet the demands of shareholders, while KM leaders often feel that investment in knowledge, learning and technology needs longer to pay off.
  • Business leaders are accustomed to knowledge being transferred top-down (instruction and formal training programs) and information for decision-making being polled from the front lines. KM leaders believe that critical knowledge transfers are more often peer-to-peer sharing, coaching and facilitation.
  • Business leaders see their leadership role as critical to the organization’s success; their frame of understanding is hierarchical — they tend to believe that knowledge and value increases with experience and that rewards should go disproportionately to identified superstars and up-and-coming leadership candidates. KM leaders see contribution to organizational success as more egalitarian, and are more likely to believe (as Drucker says) that almost every employee today knows how to do his/her particular job better than anyone else (including the boss) — they may see large wage and reward disparities as demotivating and unwarranted.
  • Business leaders tend to see value in centralized repositories of ‘best practices’ and SOPs, and the reuse of knowledge collateral. KM leaders are more likely to see the value in context-rich conversations between peers, ‘pointers to people’, mining the content of front line people’s desktops, and tools that enhance collaboration and innovation.
  • Business leaders are likely to perceive the major ‘knowledge problem’ in organizations as being inefficiencies: ‘reinventing the wheel’ and underusing available knowledge ‘on the shelf’, and hence the perceived poor ROI in investment in knowledge, learning and technology. KM leaders are more likely to see the major knowledge problem as ineffectiveness: time wasted trying to find appropriate experts and knowledge (often on their own desktops), and ‘the cost of not knowing‘.

I am convinced that the current deemphasizing of KM is a tragic mistake that will have serious long-term consequences, for these reasons:

  1. Most of the critical problems in organizations could be solved if the right people with the right knowledge came together and collaborated just-in-time to address them.
  2. Most of the time spent by employees when they’re using computers is wasted. Some studies indicate that as much as 30% of employees’ time is spent looking for information.
  3. The Cost of Not Knowing is astronomical, and we’re just starting to realize how much more expensive not knowing is than the cost of knowledge. Enron, Mad Cow, Avian Flu, even 9/11 were essentially knowledge failures.
  4. The Wisdom of Crowds can allow organizations to make much better decisions at lower cost than reliance on management ‘gut feel’ or outside ‘experts’.
  5. In the next 10 years we are likely to see a major crisis of confidence in corporate conduct — more frauds, lobbying government for indemnity from outrageous behaviour, massive business failures (when interest rates spike and consumers get so deeply in debt they stop buying), inexcusable bailouts and subsidies, and the consequences of social (offshoring) and environmental (pollution and health issues) indifference etc. Only through KM can the issues that could precipitate this crisis be addressed and the reputation of business saved.
  6. In the next 20 years a combination of horrific US government debt (making massive corporate subsidies unaffordable) and the shift of power (itself knowledge-driven) from producers to consumers is likely to bring about a major shift from large corporate oligopolies to a ‘world of ends’ of networks of agile, entrepreneurial companies. Knowledge will power every facet of this transition, and companies that invest in KM are much more likely to survive it.
  7. If oil prices continue to rise steeply (and there’s evidence that, after some whipsawing over the next few months, they’ll head even higher), the cost of transporting businesspeople to meetings is going to become prohibitive. We will need ways to meet and share knowledge in real time, virtually, effectively and simply. Significant investment in knowledge, technology and learning will be needed to make this happen.

The worldview of most CEOs is responsive, risk-averse, conservative, frugal and short-term focused. Here is what some of them have told me about each of the seven points above:

  1. “You may be right, but the problems we face today are not sufficiently critical or urgent to motivate us to expend significantly more on knowledge, learning and technology than we do today”.
  2. “That’s the employee’s responsibility. If they’re wasting that much time, it would seem more logical to fire those employees and bring in some others who are more technologically competent, rather than investing a bunch of money retraining non-performers.”
  3. “It won’t happen to us. We have good people, good risk management programs, good leadership and good systems.”
  4. “Don’t tell me, show me.”
  5. “Not my problem. Not my responsibility. Not going to happen.”
  6. “You’re overstating. Won’t happen that fast or to that degree. And 20 years in business is eternity. The world might end first.”
  7. “There is not and never will be a substitute for real-time face-to-face meetings. We’ll have to find some more economical way to transport people instead.”

I completely appreciate these senior management perspectives. I used to share them. But senior management is heavily buffered from the problems and frustrations of people on the front lines — they have people to do their ‘knowledge work’ for them, and subordinates are not rewarded for passing along front-line complaints to CEOs (they’re rewarded for solving them inexpensively or pushing back on them). And I’m increasingly convinced that this ignorance of the aggravation of people doing their best on the front lines — not being able to find the people, experts and knowledge they need (sometimes even when it’s on their own hard drive) to do their jobs properly is at the heart of problems as diverse as low productivity, lack of work-life balance, high turnover of ‘stars’ (and the need to pay them exorbitant sums, and everyone else inordinately less, to keep those stars), dissatisfied customers, employee burnout, lousy service and high employee illness rates.

It’s like the frustration we all feel when we have a straightforward repair job to do but don’t have (or can’t find!) the right tool to do it. Lots of time wasted looking for stuff (often fruitlessly) and work that’s ineffective (or stop-gap or work-around). Knowledge workers face this frustration constantly — and I believe it’s through no fault of their own.

That’s why I am convinced KM will play as crucial a role in the 21st century business world as automation did in the 20th. If only we can find a way to articulate its value to those who need to fund it!

Saturday Links — a Day Late

Filed under: Using Weblogs and Technology — Dave Pollard @ 09:04
TechnoratiBlogosphere
We hosted the annual neighbourhood BBQ yesterday, so this week’s ‘best links of the week’ post is a little late. Another post to follow later today.

The Innovation-Centric Company: From Roger Smith at the Fast Company Blog, what it takes to be a company that is centred on innovation, rather than short-term profit. “A company must demonstrate that their innovation moves them from a customer’s current needs to their future needs before the customer gets there. Customers will learn which companies can only satisfy today’s problems and which are already imagining and solving the problems they will have in the future. The innovation-centric company is establishing itself as a lifelong partner.”

Open Space to the Gift Economy: Proceedings of last year’s Open Space events exploring how we can bridge to the Gift Economy. Some fascinating stuff here I’ll write more about later. Thanks to Chris Corrigan for the link.

Revolution in the Maldive Republic: There’s a pro-democracy uprising in the Maldive Islands (bet you’ve never heard of this country) and the only media covering it are the bloggers. Would the MSM be there if it were an oil nation?

State of the Blogosphere: David Sifry at Technorati has an interesting 5-part review of what’s happened in the past year in the blogosphere (scroll down to the 5 parts in reverse order). More bloggers, fewer readers to go around? Read it and find out. Some great graphics, like the one above,
BlogPost
Ranking of How to Save the World by number of other blogs referring to it each day

BlogPulse Blog Profiles: Some interesting data on your personal blog can be found on Intelliseek’s BlogPulse site. Put in your blog URL and learn.

August 19, 2005

Prisoners of Our Thoughts

Filed under: Working Smarter — Dave Pollard @ 18:16
prison2Alex Pattakos’ book Prisoners of our Thoughts synthesizes the work of death camp survivor Viktor Frankl down to seven key principles that will help you be happier and more successful in your life:
  1. Exercise the freedom to choose your own attitude
  2. Know your “why”, and discover your higher purpose
  3. Overcome your fears through self-knowledge
  4. Don’t try too hard or delude yourself, so you don’t work against your self-interest
  5. See yourself from a distance, so you ‘get outside yourself’
  6. Shift your ‘frame’, your focus of attention, so you can see things differently
  7. Get beyond your own self-interest, and connect with community and the world

It’s hard to argue with these principles, but I have the same problem with these that I do with the whole mountain of ‘self-help’ books out there. I don’t believe that people fundamentally change (although if they go through what Frankl did, which I can’t imagine doing, maybe they could). For the rest of us, I feel about these make-yourself-better programs much the way I feel about ‘beauty’ products: They make us feel we aren’t good enough as we are, and create expectations of becoming a better (or better-looking) person, expectations that are almost certain to be dashed. So we either get addicted, signing up for more self-improvement in the futile hope that with enough work we will finally get there and become (spiritually or intellectually or physically) beautiful (when by implication we aren’t now), or we get disillusioned, and our self-esteem suffers lasting damage.

We are who we are. We are not prisoners of our thoughts, I think, so much as prisoners of our bodies and our genes. What we can affect, much more than who we are, perhaps, is what we do with our lives. By learning about the real world, and taking responsibility and acting on that learning, I believe, we are more likely to change who we are, and make the world better in the process, than we would by introspection of the type suggested by self-help authors. That’s not to say we needn’t change ourselves before we try to change others (and the world) — just that that self-change will come first from our actions in the world, not from self-analysis and reading.

In a complicated universe, it makes sense (as Snowden says) to analyze before you act. But in a complex universe (which I think the one we all live in really is) analysis is futile — you probe, outside yourself, before you act. When I visit the bookstore, you’ll usually find me in the cultural studies, fiction, history, poetry, politics, economics, humour, nature, science, philosophy and business innovation sections. The self-help section is huge and busy, but I usually give it a wide berth.

Am I being unfair here? Is there something in all these million-seller self-help books that I’m missing? Can reading a story about moving cheese really save your career, your marriage and your life?

August 18, 2005

The World’s Ten Most Intractable Problems

Filed under: Preparing for Civilization's End — Dave Pollard @ 18:06
aha6My recent conversations with my colleagues working on AHA! have taken some intriguing turns, and since many of you have been very encouraging on this project, I wanted to share them with you. Just as a brief reminder on what AHA! aspires to be:
  • A vehicle and methodology to explore and discover approaches to complex issues, from global warming and violence and poverty in the Mideast to the dysfunction and lack of innovation in large organization. We know that complex issues can’t be addressed using the old merely-complicated approaches (like systems thinking, reengineering, cause-and-effect analysis, etc.) — three years later you look back at the project you poured so much sweat into and nothing has really changed. AHA! implements Einstein’s advice that we won’t solve problems using the same kind of thinking that gave rise to them. Complexity theory is new and largely untested in this area but there are some fascinating and powerful techniques that seem well-suited to support a complex adaptive system ‘discovery-and-learning based’ methodology.
  • A group of people who will develop AHA! and will then certify others who have the capability to apply it to the many complex problems and challenges that other methodologies and approaches have failed to solve — people with the experience to know what works and what doesn’t, and why.
  • Completely open source and creative commons licensed. We may charge for-profit organizations to help them apply the methodology, but only for the purpose of funding sessions to use the methodology to solve the world’s most intractable problems for free. 

Some readers have asked if AHA! will be based in one or more physical centres — we don’t know yet. Other readers have asked whether AHA! will be software — it will be more than that, but there will undoubtedly be software and other tools that will be part of the methodology. And some readers have asked if AHA! will use Open Space methodology — we will use Open Space extensively in developing the AHA! methodology, but we don’t know whether it will be a significant part of the final methodology. It will be what it will be.

My AHA! colleagues are agreed on the following:

  • It is essential that AHA! differentiate itself clearly from all the other methodologies out there that claim to have the ideal approach to solving all the world’s problems. Perhaps the only way to do this is to use it to ‘solve’ a problem that none of these other methodologies has solved.
  • Developing and using AHA! is going to take a significant commitment of time and energy of its core group, and ultimately of anyone who wants to use it effectively. This is not a ‘spare time’ project. The purpose of the design session is not academic, it is to set out a plan for a lot of people to do a lot of work to accomplish some remarkable results.
  • We need to just start. One initial design session, start of November, invitations to go out by the end of this month, invitations to be open to anyone (including you) who is interested and can make it and cares enough to invest some time and a bit of travel money (we are trying to get sponsors to cover other costs) to get there (either Toronto or San Francisco) — and that session will:
    •  ’create the container’ for what AHA! is, 
    • set the agenda for where AHA! goes from there, 
    • establish the business model for AHA! (how it will make money),
    • identify what kinds of problems and challenges it is appropriate for, and
    • then begin to offer it to the world
  • AHA! needs to create a bridge between reasoned cynicism and reasonable optimism:
    • it must appreciate why so many existing and promising methodologies have failed, yet
    • it must acknowledge that there are some astonishing activities occurring right now (most of them very focused, one-off, but employing radical, leading-edge thinking) that could be leveraged and incorporated into AHA!

My AHA! colleagues also disagree significantly on the following:

  • Should the objective of the initial AHA! design session be just to develop the methodology (by grappling with why all the old ‘complicated system’ methodologies don’t work), or to simultaneous develop and apply it to try to solve one intractable problem? Advocates of the former say the latter is too ambitious for one session, while advocates of the latter say that we’ll attract more exceptional and diverse people if we really stretch and focus on one ‘burning platform’ issue, than if we try to ‘get people energized about process’.
  • Will business be willing to invest in AHA!, or are business leaders too incapable of thinking outside the box, too timid and risk-averse, and lacking in any sense of urgency for change to participate in this? We are quite split on this, and as a cynic and an idealist I’m torn on this question. I had imagined business funding AHA! (both to solve its own problems and also via some altruistic funding of its use to solve broad social problems) and also hoped business would bring some (often much-needed) business perspective to intractable non-business problems that AHA! might grapple with. But if business is going to opt out, we’d be better off looking for other sources of financing and stick to people who really will have passion around AHA! and what we believe it could accomplish.

It would be presumptuous and premature (and contrary to the spirit of collegiality and collaboration) to try to lay out some preliminary vision of AHA! (I am willing to ‘let go’ of AHA!, and let it go wherever the consensus of those involved see it going). But I think we are agreed that it would be useful to create a list of some of the problems, issues and challenges that a complex adaptive systems approach like AHA! might be able to deal with to a degree no other tried-and-true approach could.

So here’s my list* of the world’s 10 most intractable problems, and my preliminary assessment on the degree to which (on a scale of 1 to 10) AHA! or some other complex adaptive systems approach might address each problem better than all the approaches that have failed so far:

  1. Creating a health care system that works, based (probably) on preventative care and self-diagnosis and self-treatment, instead of on learned helplessness and dependence. (8)
  2. Creating an education system that is based on just-in-time learning by doing, learning from acknowledged experts, self-discovery and peer-to-peer collaboration, in the field, in critical life skills selected by the learner and learned the way the learner learns (and graded by the learner), instead of on ‘teachers’ in expensive remote facilities in one-way lectures with grades assigned by the teacher. (8)
  3. Achieving energy and other resource self-sufficiency and sustainability, based on renewable and non-polluting sources and conservation, using mechanisms like radical tax shifts, real R&D on sustainable energy, and local energy co-ops. (8)
  4. Creating a food system that does not inflict massive suffering on animals, does not waste billions of acres of land in inefficient monoculture, does not require billions of dollars in annual subsidies to keep it afloat, does not involve absurdly inefficient transportation and overpackaging of products, does not exploit farmers and divert desperately needed food from poor to rich, and does not create massive waste disposal problems and contribute substantially to global warming. (8)
  5. Reforming corporate conduct through constructive public-private agreements and partnerships so that business is encouraged (financially and through reputation and customer goodwill) to pursue socially and environmentally responsible policies, instead of discouraged (through taxes, sanctions, laws, regulations and other often-unenforced or unenforceable means) from being irresponsible. (6)
  6. Creating integral, intentional communities based on love and commonality of interest and beliefs instead of economic standing and proximity to the workplace, and in the process, weaning communities off cars — by integrating personal and work life in one place, by eliminating the roads that fragment communities, and by making all transit public (e.g. a shared fleet of community vehicles on the outskirts of the community and a community-run bus/limo service for community members). An essential part of this is resolving the tragedy of the commons, so that instead of fragmenting and destroying community and collective responsibility by making everything privately owned and laissez-faire, we are encouraged to acknowledge that the value of community property is much greater than the value of our individual share of it. (5)
  7. Reducing over-crowding and over-population by e.g. using smart urban design (that creates more psychological space than physical space), by eliminating space waste (more effective, modular, changeable house configurations), and by developing physical (not chemical) contraceptives with zero risk of unwanted pregnancy, use of which becomes the easy, default behaviour until and unless conception is actually wanted. (4)
  8. Reducing poverty (and economic and political inequality in general) and by doing so reducing violence (there is substantial evidence that levels of violence correlate closely to inequality, at every political level). (4)
  9. Increasing business innovation. (4)
  10. Increasing wilderness and biodiversity.(3)

If you have comments on resolving the two areas of disagreement, or any suggestions on approaches to any of these 10 problems that appear to really work (or have a real chance of working, rather than just being wishful thinking), I’d love to hear from you. More about AHA! when the date is nailed down, and the invitation finally crafted (soon!).

* Jason Kottke loves lists, and I’m grateful for some of the new traffic he has brought to this blog.

August 17, 2005

Learning to Pay Attention

Filed under: Preparing for Civilization's End — Dave Pollard @ 13:54
Since I vowed to do so a few months ago, I have been spending about half an hour per day living in the moment — focused, getting outside my head (and away from the PC), learning to pay attention. Some of that time is spent in meditation. Some of it is spent sitting in our indoor hot tub a few feet (through the picture window) from our bird feeders. Some of it is spent at night with Chelsea the dog, out on the back hill, just listening, sniffing, in the dark. And sometimes, as I did yesterday, I take my camera and look carefully, closely, for something to capture on film.

The North Pond connects our back yard to the Albion Hills Conservation Area, and since it is sheltered by trees on all sides it is a popular hangout for shyer wildlife — deer, foxes, birds that shun the feeder, and even occasionally wolves and coyotes. You can pull up a deck chair and peer through the trees unobserved, and if you look closely, and if you are patient, you will often be rewarded. It took a while staring at the scene in the first picture below before I noticed the motionless creature right in the middle of the frame. If you don’t see it, look at the second picture. It was accompanied by a set of three creaking sounds, a song I’d heard before. But it was white! Not a great blue heron, which we’d seen before, but an immature little blue heron, before it gets its remarkable slate-blue feathers and red-brown neck. The full neck extension indicated high alert, and I tried desperately but vainly to catch it on film as it rose magnificently into the air, flapped its enormous, graceful wings, and disappeared into the curve of the pond.

StandStill1

Frustrated by my inability to catch the heron in flight, I started paying attention to other bird movements around the pond. I learned that catching a bird in flight on film is a bit like playing hockey — you need to anticipate when they’re going to fly and also guess correctly where they are going and position your camera there, not where they are currently perched. It took several failures before I finally figured this out — and caught a common tern in flight, below:
StandStill2
Pumped by my success, I then tried to capture an insect — ideally a dragonfly — in flight. I’d posted my photo of a dragonfly at rest before:
11transport
But I learned to my chagrin that insects don’t fly at one speed or in one direction — they stop, and veer, on a dime. So finally I had to settle for another insect that had landed, a paper wasp:

StandStill3
More on my Flickr page.

August 16, 2005

Homo Sapiens, Gatherer

Filed under: Preparing for Civilization's End — Dave Pollard @ 13:51
veggies2Since our first appearance on the planet, the human diet has changed dramatically. While popular wisdom portrays us as primarily carnivorous hunter-gatherers from day one, there is increasing evidence that, not only do we have this backwards (which is why anthropologists now tend to describe us as ‘gatherer-hunters’), we have only very recently become hunters, and until that time, we were almost exclusively vegan.

As anthropologist Dr. Craig Stanford of USC explains, clues to how our diet has evolved are best found by looking at our closest (98.5% shared DNA) cousins, the chimpanzees. Of the various ‘higher’ primates, including gorillas, orangutans etc., only chimps and humans hunt and eat meat. For chimps, meat is a supplement eaten rarely, and hunting occurs almost exclusively during very dry months when the plant species that are the main natural diet of all primates become scarcer. Even chimps are 98% vegan, and their meat diet (sorry to burst your bubble, macho hunters) consists almost exclusively of the babies and adolescents of a tender-fleshed primate, the colobus monkey (the colobus adults are too smart to be caught). Chimps need to organize in parties of up to 40, corner a young colobus in a treetop, and then grab it and bash it against the tree trunk until they can get through the hide at the flesh inside. For all this work, there is generally only a taste — an ounce or so per chimp — to go around.

This shouldn’t surprise us. Looking at the bodies of any primate, you can see immediately from our teeth, (lack of) claws, lack of strength and lack of speed that we’re just not the hunting type. Until we invented stone (and later metal) tearing tools, we wouldn’t have known what to do with an animal even if we could bring one down. There are theories that we were meat scavengers (like our fellow large-brain-to-body-ratio creatures, the crows and ravens) before we learned to hunt ourselves, waiting until the canids or felines (animals that are made for hunting, and are naturally carnivorous) had sated themselves before moving in on the leftovers, already cut open for us. But even this theory is suspect — chimps have the opportunity to scavenge, but many studies indicate they don’t.

Why do chimps hunt at all? In part because in dry seasons, especially when their territory is encroached upon, they need a small amount of meat to supplement their vegan diet. And in part because infant chimps fed a small amount of monkey meat tend to be healthier and stronger than those that aren’t (infants of all species tend to be more vulnerable to deficiencies of any element in their diet than adults, which is probably why breast-feeding evolved, and why infants eat more in general than adults). And in part because the hunt is a social and exciting activity, rewarded hormonally by their bodies just as all social and learning activities are.

All other major primates don’t hunt because they don’t have to — it’s a pretty inefficient way of getting calories when you just don’t have the makeup to do it well, and when your body is perfectly able to get what it needs by foraging. All primates, including early humans, are gatherers, not hunters.

Just as we developed tools, and then agriculture, because we had to to survive, it is very likely, then, that we took up this very unnatural activity of hunting because we had to. When because of overcrowding or climate change (ice ages) our natural vegan foraging no longer provided us with enough food, we had to supplement it with other food-obtaining methods. So then we started scavenging, eating the leftovers of the kills of real hunters. And then, probably by learning from ravens and crows, we struck up synergistic relationships with the smaller-sized real hunters (the ancestors of dogs and cats) — we’d help them locate and corner prey, and share the spoils with them. The invention of the arrowhead would allow us, for the first time, to catch and kill and tear the flesh of prey ourselves — a huge evolutionary advantage for those of us who had left the forest and its vegan food abundance, and this in turn would allow us to spread across the planet.

So now we quickly changed from an almost purely vegan species to an almost purely carnivorous one, for two reasons: Few of our new non-tropical habitats offered us much in the way of edible fruits, vegetables and nuts. And our new technology allowed us to bring down and carve the abundant large mammal species, so we had more food than we could eat. This in turn had two consequences, both of them unfortunate: With the new surplus of food, human population soared. And, to supplement the unnatural and inadequate meat diet, we needed to find another food source, and we found it in grains. And unlike our natural diets, we had to cook most of these new foods to make them edible, destroying much of their nutritional value.

Richard Manning’s book Against the Grain explains how grain monocultures led to agriculture, and then to civilization culture — human settlement in one place, urbanization, and power hierarchies. The new unnatural foods — meats and grains — led to massive malnutrition, addiction and all kinds of dietary diseases that were previously unheard of — obesity and heart disease, osteoporosis and tooth decay, vitamin deficiencies, alcoholism, scurvy, goiter and other thyroid and metabolic disorders, and diabetes and hypoglycemia, just for starters.

But what can we do to correct this error now? Over the most recent million years or so, our bodies have evolved to accommodate and tolerate this strange new diet, to the point that we can’t simply go back to eating what was our natural vegan diet. Even the cats and dogs whose forebears helped us migrate to our new diet have changed metabolically to the point that their natural (raw meat) diet can no longer be tolerated by their digestive and immune systems (and they now suffer from many of the same diseases and illnesses that the grain-based diet we feed them has afflicted us with).

The answer, I think, both for us and for our pets, is to realize that what we eat is making us sick, and wean ourselves off our addictions to fat, sugars, starches, salt, alcohol and other unnatural substances gently. That means taking it one step at a time, gradually reducing our intake of these unnatural substances and replacing them with healthy, natural ones. It’s taken more than a million years to adapt ourselves to eating this crap, and we’re not going to be able to adapt to healthy eating overnight, or even completely in our lifetimes.

But, like they say at AA, awareness of our sickness is the first, and most important step, in overcoming it. Just as we have been able to rise up and fight back against the tobacco companies, we need to rise up and fight back against the agribusinesses that have addicted us to fats, sugars, starches, salt, alcohol and other unhealthy ‘foods’. We need to sue them for what they have done to our health (not to mention to the health and well-being of the many suffering creatures they exploit) and shut them down. They need to be held accountable for the epidemic of human disease and illnesses that they have precipitated and profited from. The proceeds from dismantling these corporatist disease-mongers should be distributed half to our overburdened health care system (largely their legacy) and half to supporting small, local, organic growers of the foods we should be eating.

And at the same time we need to take personal responsibility for the health of those we love, and get ourselves and each other, one step at a time, off the toxic crap we eat and drink. We need to start looking at the family in the grocery store with the cart full of sugar cereals, pork chops, potato chips, pop and candy bars the same way we look at crack addicts — with sympathy, and alarm, and the motivation to look for answers.

Oh, and what should we do to replace the social bonding and hormonal high some men, like their chimp cousins, get from the macho ‘sport’ of hunting? I suggest paintball.

August 15, 2005

A Taxonomy of Learning, and Nature as Learning Role Model

Filed under: Our Culture / Ourselves,Working Smarter — Dave Pollard @ 07:12
gorilla
Last week at our regular Breakfast at Flo’s meeting of KM practitioners we were talking about how people learn, and the significance of different learning styles and preferences for the successes and failures of various Knowledge Management programs and projects. One of the subjects we talked about in this context, for example, was apparent gender differences in learning.

At the end of the meeting I walked across the street to a bookstore and happened upon Becoming a Tiger: How Baby Animals Learn to Live in the Wild, by Susan McCarthy. Ms McCarthy was Jeff Masson’s co-author of When Elephants Weep, one of the 14 books on my critical How to Save the World reading list. This book is hugely entertaining, and consists almost entirely of hundreds of short anecdotes of learning experiences by animals of all types, thoroughly documented by animal scientists. Just to give you a taste, here is one of them:

Trainer Karen Pryor [showing that the reason otters are so poor at 'learning' to do tricks is that they get bored too easily] took behaviorists to see [a group of otters she had been working with]. She tried to condition an otter to swim through a hoop. She put the hoop in the water, the otter swam through, and she gave it a fish. The otter swam through again, and she rewarded it again. Very good, but from the otter’s point of view already old news. The otter swam through the hoop, and stopped half way through. And looked up for a reward — no reward. It swam through the hoop, but as it was almost through, grabbed the hoop with its hind foot and pulled it away. And looked up for a reward — no reward. OK. The otter lay in the hoop, bit the hoop, backed through the hoop, each time checking to see if that rated a prize. “See?”, said Pryor, “Otters are natural experimenters”. One bemused scientist replied that it took him four years to teach students to think like that. Pryor [also] describes an incident in which her daughter spent an hour teaching her small poodle to jump into a child’s rocking chair and then make it rock. She rewarded its efforts with bits of chopped ham. At the end of the lesson the poodle jumped down and a cat who had been watching jumped into the chair, unbidden, set it rocking, and looked up for her ham.

Some other amazing stories and observations from the book:

  • A dolphin imitating a tank cleaner by scrubbing the tank window with a seagull feather while making scuba-like bubbling noises
  • Conservationists who were awoken early by young birds who amused themselves repeatedly sliding down the canvas sides of their tent,
  • Other conservationists who came back from a 5-day journey to find the roof, wipers, upholstery and underdash wiring of their Jeep shredded by Keas (birds notorious in the area for wreaking havoc on antennas and siding and climbing down chimneys)
  • Dolphins and pigeons that, once they learned that they would be rewarded for doing new tricks of their own invention, came up with dozens of strange and creative stunts ranging from figure eights and spectacular aerials (the dolphins) to standing with both feet on one wing and hovering like hummingbirds (the pigeons)
  • Tree acrobatics by orangutans that are so sophisticated and so sensitive to the animal’s weight, flexibility and the fragility or strength of boughs and branches that they clearly require a high degree of ‘self-awareness’ (lots of stories about animals reacting to mirrors evidencing the same thing as well)
  • The explanation for cats getting stuck in trees: Climbing is instinctive, but the skill of climbing down must be learned by observing a parent’s example (which few pet kittens get the chance to do)
  • A rabbit raised with dogs, who learned to enjoy stalking squirrels with them
  • A gosling raised by an eagle who became a pure carnivore until the conservationists caring for him placed a daily bowl of bread and milk in the aviary, which the eagle would then carry up to her finicky but delighted ‘baby’
  • The discovery that birds, just like humans, raised in isolation from others of their kind to adolescence, never learn their species’ ‘language’ and speak only in primitive monosyllables
  • The astonishing variety, dialects and evolution of crows’ and ravens’ speech
  • The discovery of lyrebirds which picked up and retaught to their young the music of a local flutist, which was still in the birds’ descendants’ repertoire forty years later
  • A beluga whale that did a perfect imitation of the sound of a group of children at play
  • The discovery that when chimps who have been taught sign language teach their own offspring the language, they use it for more social (reassurance, interaction and invitation to play) and less pedagogical purposes than they had been taught it for
  • The discovery that wild monkeys rub themselves with millipedes — which turns out to be a more powerful and effective insect repellent than any invented by man
  • A human-raised lioness successfully released into the wild who returned much later to the house where she grew up — to keep her newborn cubs in the spare bedroom until they were old enough to face the wild
  • An abandoned lion cub raised with a sheepdog who learned — and loved — to herd sheep but had no inclination to harm or eat them
  • An amazing variety of stories of animals using tools — including sticks and stones to access and break open food, sticks to drum just for fun, leaves to construct sophisticated rainhats, markers and digging tools for caching food, leaves to transport fledglings, and use of up to six different knots (all of them in the book) in constructing a single nest
  • The high degree of awareness of most animals for what is, and what is not, dangerous to them (learned helplessness, it seems, afflicts only us humans)
  • The high levels of innovation evident in many species, most notably when they are most needed (suggesting that maybe the reason other species haven’t developed abstract language, the spear, the wheel and other conceptual, killing and mobility tools as man has done, is because unlike us, they don’t have to) — this innovation is most evident in the young, in females, and in non-alpha members of animal communities
  • Japanese monkeys who evolved in one generation from washing food (vegetables that were given to them by scientists to get them to emerge from the forest down to the beach for easier observation), to fishing (completely novel to the species, and self-taught)
  • Herons that use a variety of forms of bait to lure fish into their mouths

The book is written with great wit, and Ms McCarthy might consider writing a book of humour next. An example:

The male village weaver [bird], a good-looking black and orange individual, builds his nest in a day. To attract females, he hangs upside-down alluringly from the bottom of his nest, flapping his wings and singing. Females like this. (It is a good bet that a guy who builds a house and hangs by his feet in the doorway singing in an attempt to attract a woman who will settle down with him is not a guy with commitment issues.) If a female likes the nest and the bird enough, she moves in and lines the nest chamber with fine soft materials. At this point the male adds a short hanging entrance tube.

The primary message of this book is that all of the qualities that define learning, intelligence, knowledge, technology and culture (including songs, dances, shared social behaviours and skills, mating rituals, habits, tendencies, preferences, work-product, language, and socialization) are present in abundance throughout the animal kingdom.

But the more important message, I think, are these five universal truths about how we learn:

  • We all learn differently, so no one way of conveying knowledge can ever be effective for most or all learners
  • We learn more from being shown than from being told (and we almost universally dislike pedagogical, classroom-type teaching — we learn from and within the real world)
  • We learn (a) from observing someone else learning something, (b) from being shown something directly ourselves, and (c) from thinking and practicing further on our own (most animals prefer to try hard new things while no one is watching them) — and all three types of learning are essential for a complete learning experienced
  • Rivalry, shyness, impatience, urgency, attention, and the desires for freedom, independence and control all influence our learning capacity as much as mental ability
  • In encouraging learning, rewards are important, but motivation is much more important — that’s why we learn much better just-in-time (when we’re motivated) than just-in-case
  • We learn best from role models — those we trust, respect and consider to be successful in the field we are learning about — and role models are self-selected, they cannot be imposed

The book introduces a complete taxonomy of ways of learning, but (to the frustration of people like me that like our lesson summaries well-organized) there is no ontology, no overall framework for these twenty ways of learning. Here they are in alphabetical order:

  1. Apprenticeship (“Watch me, and then you try it”)
  2. Being told (listening, reading)
  3. Classical conditioning (associative learning — “Aha, this always seems to correlate with this”)
  4. Coaching (“Next time try this”)
  5. Concept learning (learning to learn, putting two and two together — “Aha, I know what might work”)
  6. Emulation (“I see what he’s doing, but I think I know a better way to achieve the same end”)
  7. Imitation (“I can do that — watch”)
  8. Latent learning (“Well, that’s interesting, but it’s not immediately useful”)
  9. Local enhancement (“I see. That must be the right thing to do”)
  10. Model/rival learning (“The teacher is showing the other student how to do that. I get it. And I could do it better”)
  11. Observational enhancement (“I see. I know what I could do with that”)
  12. Operant conditioning (reward learning — “Give me another doughnut and I’ll do it again”)
  13. Playing
  14. Practice
  15. Question & answer (interviewing)
  16. Role modeling (“Wow, that’s good. Can I try now?”)
  17. Serendipitous learning (“Oops — hey, that’s interesting, we can use that”)
  18. Social facilitation (“Hey, that’s fun — you mean it’s also useful?”)
  19. Stimulus enhancement (“That got my attention, maybe I’ll try it sometime”)
  20. Trial and error

All of these build on and dovetail with our inherent knowledge — the things we don’t have to learn (though humans are so skeptical of instinct that I would suggest our inherent knowledge is seriously stunted and mostly needs to be relearned). Concept learning is probably the most sophisticated technique, but lots of animals exhibit it — like the dolphins and pigeons who, after many bewildering failures, finally figured out that they would be rewarded for doing tricks that were completely novel, of their own invention, and not for just repeating what was rewarded before.

Like much other learning, we can learn this from observing others doing it. When I taught auditing in university, I often used the example of a water utility, handing out a flowchart that showed how the water company billed and collected for usage from households and businesses. “OK” I would ask the class, “now tell me what could go wrong — how might the utility be deprived of revenue to which it was entitled?” There would be a great pause and a lot of blank stares. And then someone would volunteer: “How about using a magnet to roll back the meter reading?” And another would pipe up: “Or putting in a connection to the water line yourself, so you don’t get a bill at all.” And then: “Why not just bribe the meter installer to hook up your water but not install a meter?” And “What if there was an underground leak in the pipe — that could waste more water than any fraud?” The class was off — the first examples were all they needed to think the right way to solve the problem, but without those examples they would have been stumped.

If you’re a teacher, all of this might be interesting, but how might you use it? I think we need to develop a model that shows how these twenty ways of learning are connected — since many learning experiences use a combination of two, three or more of these methods. And then what we need is a method of allowing each learner to self-profile their preferred learning methods, which ones work best for them. And then, we need a way to map from our preferred ways of learning to the alternative media and programs available in the subject areas we’re interested in.

So if I want to learn about Intentional Communities, and about meditation, for example, and I learn best by Q&A, from personal coaching, from play, and from serendipitous learning, the map might tell me: (1) Here’s a game that simulates the establishment and operation of an Intentional Community, and (2) Here’s a personal coach in your area who will observe your meditation attempts and counsel you quite quickly how to get better at it.

Or, I suppose, I could just emulate Ms McCarthy — go sit out back by the pond and observe the geese, the beavers, the crows and the foxes and learn from them how a brilliantly successful ten-million-year-old Intentional Community model works, and meditate on why humans are so dumb at learning we can’t see that nature offers us examples of how to do just about anything important, and how to do just about anything better we do now.

Obviously, we have a lot to learn.

August 14, 2005

Coping, Insensitively

Filed under: Our Culture / Ourselves — Dave Pollard @ 15:55
testosteroneWhen you go into the army (or away to summer camp, or boarding school, or prison) one of the objectives is usually to get you to ‘mature’, to be more independent of those who have nurtured and sheltered you, to help you learn to cope for yourself. For those who are sensitive, especially, it can be a horrifically traumatic (“creating substantial, lasting damage to the psychological development of a person, often leading to mental illness”) experience.

Nature’s way of dealing with trauma is chemical: dopamine, adrenaline, endorphins, testosterone and other hormones are released by our bodies to buffer us from emotional shock.

  • Dopamine is a drug that induces feelings of pleasure, both to prompt us to desire things (food, sex) and to mitigate shock, making us feel ‘less bad’ about some terrible occurrence. Dopamine ‘overdoses’, it is believed, can cause psychoses. There is a compelling theory that suggests modern humans are ‘addicted’ to dopamine, as a result of becoming desensitized to its effects — drugs like cocaine release dopamine in large amounts. 
  • Adrenaline (epinephrine) is released in our bodies in response to a threatening or exciting occurrence. This allows us to briefly perform exceptional physical feats (like escaping from a predator) but also brings temporary euphoria. 
  • Endorphins are our natural pain killers, regulating sensitivity to pain, panic, feelings of hunger and production of sex hormones. They are produced when they are needed (when we are sick or injured) and also (perhaps as a reward/reinforcement mechanism) when we laugh, play, exercise, and when we eat certain foods. 
  • Testosterone and other sex hormones regulate growth, muscle mass, aggressiveness, and sex drive. They are produced to direct us into our roles in our communities, to procreate and to protect the species.

In situations of extreme stress, or when because of poor diet, drug abuse or other deregulating situations the balance of these hormones gets chronically out of whack, the consequences are various forms of psychosis, mental illness. Beyond this, neither medical science nor ‘psychology’ has a clue. Civilization has developed a whole arc of myths to explain our aberrant behaviour when the chemical cocktail of our brains and bodies is unable to do its regulating job: “Good’ versus ‘evil’, criminality, the ability to ‘tell right from wrong’, ‘terrorism’, the need for law and order, political and economic and educational control systems to teach people to behave ‘properly’ and punish and ‘correct’ them when they don’t.

To me this is all preposterous. It is a Darwinian absurdity to believe that all this repression is needed to make a species behave in its (and our world’s) collective interest. It seems to me all of our species’ dysfunctional behaviour is a response to our society’s unmanageable stress, not a cause of it.

Consider an extreme case — a child who hurts animals when he’s young, becomes a bully in his teenage years, and then develops into a pathological liar, manipulator, and psychopathic megalomaniac in his adult years. (We all know at least one such person — because of their lack of moral scruples and remorse, they tend to be very successful in politics and business). Let me say up front I’m not going to be an apologist for this behaviour — and if I ever caught anyone face-to-face who was physically or psychologically abusing animals, children, subordinates or ‘loved’ ones I would probably commit a violent act against him.

But could such behaviour actually be a coping mechanism for trauma? If you’re abused yourself, or if you just can’t cope with the real world, and just find it overwhelming, might you take it out on others more helpless than you, as a ‘best defence is a good offence’ means of desensitizing yourself, telling yourself that it’s not really as horrific as it might seem? And if that behaviour actually does alleviate the trauma, do you then go on to more serious, more antisocial and more desensitizing (and hence further self-reinforcing) behaviours? And how about withdrawal into depression or alcoholism, which have been shown to cause physical atrophy of nerve endings — are these also means of desensitizing ourselves? And escaping into daydreams, agoraphobia, self-isolation and withdrawal? And violent movies and video games? And the preponderance of porn, that objectivizes women and de-emotionalizes sex?

Yes, I can hear the conservatives (if any of them are still reading) ranting that I’m blaming everything on ‘society’ and absolving individuals from personal responsibility for their behaviour. And to an extent they’re right. To what extent are we really in control of how we feel, and what we believe, and what we do? To what extent are we really driven by our bodies and by our biochemistry and by the instinctive and other subconscious acts that make up 99.99% of our information processing and decision-making bandwidth?

When we applaud people who ‘suck it up’ and who, despite personal setbacks and trauma are able to live peaceful and ‘productive’, obedient lives, and when we institutionalize and write off those who are unable to cope and who succumb to alcoholism or incapacitating depression, and when we reward other psychopaths who ruthlessly and remorselessly step on and over others to become rich or powerful, what does this say about us?

If you buy what I’m saying, we have two problems to solve: How should we treat (ideally before they become seriously anti-social)  those who are least able to cope with our traumatizing civilization? And in the longer run, how can we make our civilization less traumatizing?

I’ve answered the second question in many of my How to Save the World posts: By replacing our political and economic and educational and legal systems with more egalitarian, decentralized, diverse, accommodating, community-based systems that are directed towards well-being for all, and for our planet, instead of the accumulation of wealth and power; and by by finding humane, non-discriminatory ways to  voluntarily, radically reduce human numbers and per-capita footprint. In such a post-civilization world, we could once again live healthy, happy, low-stress, untraumatized lives.

In the meantime, how can we help each other to cope better, without desensitizing ourselves? The bookstores are full of ‘self-help’ books, and psychologists offer various therapies (pharmacological and other) to this end. I have little confidence in any of these. We know far too little about how our brains and bodies work to be able to adapt ourselves well to a high-stress, high-trauma world. Most solutions from these sources seem to me more likely to desensitize us further, and at best will do so in ways that will make us less likely to hurt others. I’m not sure that there is any solution to this problem. Can we really hope to think or learn our way past it, when so little of what we are and do is conscious? Besides meditation and other relaxation/awareness techniques, besides loving and supporting and reassuring and encouraging each other, what methods have you found that keep you truly sane: able to cope, while still open, sensitive, caring?

August 13, 2005

Five Links About Freedom

Filed under: How the World Really Works — Dave Pollard @ 13:47
kidsdecide

Stand Up for Freedom: The ACLU is sponsoring a contest for young people (17-29) to write essays and 30-second public service announcements on the importance of freedom. The results should be interesting. The link above seems to be blocked (perhaps the work of various right-wing nut-groups that see civil liberties as a dangerous idea)? Persevere. Thanks to whoever pointed me to this (having an over-50 moment).

What Business Can Learn from Open Source: People work a lot harder on stuff they like. Lots more stuff on Paul Graham’s site worth a read too. Thanks to Amy Gahran for the link.

Call Landline Phones from Skype (Almost) Free: For the one-time price of one euro, you can now open a VoipBusters account that will let you use Skype to call any landline (non-cell) phone in the US, Canada, UK, most of Europe, China, Taiwan and Australia, free. Thanks to Stu Henshall at SkypeJournal for the news.

gapingvoidexpdeathOverpriced Brands and Major Media in Joint Suicide Pact: Rob Paterson links to this post from the inimitable Hugh Macleod. Just go read it.

Blocking Peer-to-Peer at Work: Valdis Krebs points out this article in Computerland that suggests more and more companies are using dubious ‘security concerns’ as a pretext to prevent and reduce peer-to-peer communications in and between workplaces.

‘Intelligent Design’ cartoon by Tony Auth. Thanks to Mike Capone for finding it.

August 12, 2005

Bush Shows His True Stripes on ‘Free’ Trade

Filed under: How the World Really Works — Dave Pollard @ 22:06
FTAA
Cartoon by Khalil Bendib for Corpwatch.org
This from the CBC:

On Aug. 10, 2005, an ìextraordinary challenge panelî under NAFTA dismissed American claims that the earlier NAFTA decision in favour of Canada violated trade rules.

“We are extremely pleased that the ECC dismissed the claims of the United States,” said International Trade Minister Jim Peterson.

“This is a binding decision that clearly eliminates the basis for U.S.-imposed duties on Canadian softwood lumber. We fully expect the United States to abide by this ruling, stop collecting duties and refund the duties collected over the past three years,” he said.

Washingtonís initial response was that the ruling doesnít settle anything ñ and that it will take more negotiations before this dispute is wrapped up.

The amount at stake is about $5B plus accrued interest. Not only is Bush refusing to pay the amounts owed, they are continuing to collect the huge illegal duty on these goods. And does this duty go to offset the oppressive national debt? No — it is paid over directly to a consortium of American lumber companies, heavy supporters of the Bush election campaigns, in as blatant an example of graft as the West has seen in decades. This is the latest and final step in a long series of stalling and appealing by the US of its preposterous claim that its 26% duty on Canadian softwood lumber is somehow not a blatant violation of NAFTA, an agreement which they have vigorously enforced whenever it is to their advantage to do so. The poor third-world suckers who last week signed CAFTA have no idea what kind of one-sided agreement they just locked themselves into.

The stance of the Bush administration makes abundantly clear (if there was any doubt) that it considers the US above all international laws and bilateral agreements, but expects its trading partners and other countries to adhere to them. This is nothing short of unilateralist bullying, a criminal act of extortion. It shows contempt for the law and for all other nations. It is a slap in the face to Canadian sovereignty. It also shows that ‘free’ trade agreements are fraudulent, and furthers the demise of globalization.

What do you do with someone who extorts money from you and then fails to live up to their agreement anyway — killing their hostages (the Canadian lumber industry) after taking the payoffs for their release? The total lack of ethics this demonstrates is mind-boggling — this regime truly is psychopathic, and devoid of moral principles.

As my readers will know, I’m ambivalent about this outcome. Under NAFTA, Canada sacrificed its right to enact and enforce labour and environmental laws that are more stringent than the lax American laws, and has received nothing in return from Bush except deceit and theft. The US embargo on Canadian cattle, done under the guise of protecting the US from Canadian ‘mad cow’ while covering up America’s own mad cow occurrences, were similarly a complete fraud, an act of unabashed protectionism. So I’m not terribly unhappy to see Bush renege on, and jeopardize, so-called ‘free’ trade agreements. It is time for Canada to get some balls and stop complying with agreements with the US that the US does not, and has no intention of, complying with. The Canadian government should immediately:

  • Cancel its participation in NAFTA;
  • Protest through the UN our objection to the Bush government’s rogue behaviour — and insist that Bush agree to abide by international laws or face global sanctions; there is no doubt that under Bolton, the US will withdraw from the UN anyway, and they are already seriously in default on their dues, so expelling them first might actually sufficiently embarrass them to get them to behave in a more civilized manner (and there would be no downside to doing so, since they are already seriously undermining it);
  • Sue the Bush government for the amount they owe Canada for this and other illegal acts; this will not get them to pay, of course, but will show them to be the deadbeats they really are, and may demonstrate to the American people that Bush and his cronies are so badly undermining the reputation of the US that they need to get him and the other politicians in the back pockets of corporatist thieves out of office;
  • Selectively introduce countervailing duties, but only on goods that (considering our Canadian climate) we can reasonably produce domestically; and
  • Refuse to sell goods to the US (like water and natural gas) that are clearly not surplus to our own long-term domestic needs.

Our federal government’s position as quoted by the CBC is encouraging, but it is principally posturing. As always, the Bush regime will ignore it. If Canada goes back to the negotiating table (that’s what the BC forest products association, dominated by US-owned multinationals, wants it to do) we will lose all credibility and what little respect we have left. That’s why the five steps above are our only recourse. What would Bush do in response? Well, he could invoke additional duties of his own, but that would hurt the US more than it would hurt Canada. He could try to make things difficult for us by restricting Canadians’ and Americans’ ability to cross the border, but in many ways that would be a good thing for Canada — we would have to learn to do more for ourselves, and would have to establish trade partnerships with Europe that would make us much less dependent on the horrifically fragile US economy. He is already perpetrating other outrages against Canadians — harassing, kidnapping and sending Canadians who pass through US airports, to foreign countries to be tortured and killed, and threatening the government with veiled threats (using the wingnuts he sends here as ‘ambassadors’) if we don’t gratefully agree to participate in his criminal wars and ludicrous, unworkable star wars defence schemes. What more could he do? Invade? I don’t think even Bush is that politically dumb.

Someone has to stand up to the schoolyard bully. Canada is in a much stronger position to do so than many of the third world countries Bush is pushing around. And now the bully has picked a fight with us, expecting us to roll over and cower. Let’s not, and see what happens.

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