Dave Pollard's environmental philosophy, creative works, business papers and essays.
In search of a better way to live and make a living, and a better understanding of how the world really works.



June 30, 2008

Velcro Bridges

Filed under: Working Smarter — Dave Pollard @ 19:27
velcro
When I finish mowing the lawn down by the pond I invariably come back inside covered with burrs. These are nature’s clever seed carriers, and the way many plants hitch a ride with passing animals (like me) to new fertile soil.

Janene Benyus tells us that many human innovations arise from learning from and copying (Biomimicry) nature (and we would be wise to pay more attention, since nature has many more secrets to tell us). Burrs were the inspiration for Velcro, the commercial product now used instead of buttons, zippers and laces to allow fabrics to adhere to each other, and in place of glue when you want to detach and reattach something.

In Lisbon recently, Nancy White has been talking about how the idea of Velcro might be applied to learning — making ideas and learning ’sticky’ so that when something comes along that the learning applies to, it adheres. She and I and Jeremy Heigh (and several of my other correspondents) have also been talking about bridges — and the need for us to create better bridges between groups of people who are currently disconnected:

  • liberals and conservatives
  • rich and poor
  • old and young (especially boomers and Gen Millennium)
  • people of different cultures who distrust each other (or worse)
  • those in need and those with something to offer (ideas and resources)

The industrial economy developed intermediated markets to address the last of these chasms. Sales methods, marketing tools and programs, ‘channels’, agency agreements and, of course, advertising. These one-to-n, one-way self-serving methods of connecting suppliers to customers worked when communication was expensive, but they have had huge costs. They have created an economy based on and dependent on consumption, not on well-being, on ‘creating’ needs instead of responding to them, on serving the wealthy not the needy, and on dumbing information down for mass lowest-common-denominator dissemination.

BWE3The new economy now emerging enables almost-free, two-way communication, and it allows it peer-to-peer, not just by those with the money and infrastructure to transmit it. It is blurring the line between producer and customer (which is what Net Neutrality and Peer Production are all about). In an earlier post I gave this example of what may soon be possible:

Suppose I want a chair that has the attributes of an Aeron without the $1800 price tag, or one with some additional attribute (e.g. a laptop holder) the brand name doesn’t offer? I could go online to a Peer Production site and create an instant market, contributing the specifications, a bunch of technical links available online about just what makes this chair so special, and, perhaps a maximum price I would be willing to pay. People with some of the expertise needed to produce it could indicate their capabilities and self-organize into a consortium that would keep talking and refining until they could meet this price — and, if not, they might counter-offer something close. Other potential buyers could chime in, offering more or less than my suggested price. Based on the number of ‘orders’ at each price, the Peer Production group could then accept orders and start manufacturing. The possibilities are endless — somebody might want customization or some other attribute, to which the same or some other Peer Production group might respond. Another Peer Production group might self-form and come in with a lower price, perhaps creating a new or larger market. People might ’subscribe’ to this market to watch bids and offers progress, or put in ’silent’ bids if the offer fell to a certain point. Perhaps Herman Miller (maker of the Aeron) might enter the bidding itself, meeting my bid and offering the intangible value of their brand as well. Perhaps eBay would chime in with used Aeron chairs that meet my specifications at an even lower price (in fact eBay would be a natural host for these virtual instant markets), bringing their reputation systems into play.

Ideally such free flows of information could also apply in areas other than the provision of goods and services. In breaking down the chasms between ideologies, generations, social and economic strata, we might finally have a level playing field of knowledge and learning worldwide, and, through greater understanding of the situation and history of others, less fear, jealousy, ignorance, anger and violence. And by providing potential producers everywhere with the knowledge of what is needed and the knowledge of how to meet that need, we might also start to reduce the inequality in this world, and enable local enterprise and self-sufficiency to flourish.

Marshall McLuhan famously said that information is always trying to be free (in both senses of the word). But at present, it is still a long way from free. Most of the world is still not online. Whole generations don’t understand what’s happening, or where, so they can’t and don’t participate in these new flows of information and understanding. Much of the world is illiterate, and locked out of written-language learning entirely. Most of the rest of us live deliberately only among those of our own strata, isolated through private property, fences, private transportation, separated schools, restricted offices, private clubs, fear and a desperate shortage of time, so that we rarely encounter those ‘different’ from ourselves in any respect. Even online our networks are dominated by ‘friends’ (and through them, similar friends of friends) we have chosen because of some common time-saving ‘brand’ so that we end up in echo chambers, hearing our own ideas and beliefs and knowledge reflected back at us, and not hearing any others.

To overcome this, we need to build bridges, to let new ideas and understanding and knowledge and learning in, and we need them to be ‘Velcro’ bridges, so that these flows (part of the firehose that overwhelms us everyday) stick around long enough that we listen and pay attention, and so that they adhere where they apply to what we need and appreciate.

This is all about helping people to make connections more easily. Everyone has a stake in making this happen.

Why do we need this? Why doesn’t ‘the market’ sort out this supply and demand automatically? Let me give an example. A few months ago I went to two conferences back-to-back. The first was a conference for senior executives on social networking, where there was much concern about cost, security, and diversion of people’s attention from their ‘jobs’. They asked me, as one of the panelists, whether they really needed to embrace this ’social networking’ stuff to attract top new recruits. They could not imagine any other use for it.

The next day I was at a bloggers’ conference where (aside from Nancy and me) the attendees were almost entirely young and tech-savvy. They spent the conference sharing some truly brilliant ideas for social networking, and lamenting how hard it was to get anyone to pay for their skills and ideas. It became abundantly clear to me that most of them didn’t have the faintest idea how business executives make decisions, or even how businesses operate in today’s economy.

So here we have two groups of people who need something from each other and who have something to offer each other, but they don’t talk, and probably can’t talk each other’s language to communicate those offerings in ways that the other can understand. They need a bridge, a way to connect with each other.

Second example: Recently I’ve been to two conferences of Information Professionals. These are people with university degrees who are expert at research, indexing, cataloguing, and finding information. They are probably (along with some IT people) the most underappreciated people on the planet. Because business executives (and I’ve spoken to a lot of them) see absolutely no value in what they do. They think everyone should be able to do these things (they don’t see it as the specialty it is). They see it as a cost, something to squeeze cost out of, to outsource. They see value in connection, not in collection.

The IPs for their part have, with few exceptions, staggeringly little knowledge of what their employers do, and how and why they use and need information. They have these amazing skills but no appreciation for how their employers could really put them to use. They have focused their energies on collection rather than connection because that’s what they were taught. They need a bridge, a way to connect with each other.

Nancy, who helps create bridges between rich and poor, and between the educated and uneducated, could probably provide a host of other examples.

So how do we create such bridges? I have a few ideas, but we need a lot more. Here is what I’ve found works:

  1. Have conversations with people to discover what they need and care about, and document them. People respond to needs and cares, and if you can get conversations (which provide enough context for people to appreciate why they need and care about these things) going about these things, they will have energy and will attract attention from those who can meet those needs, and who also care about these things. I really believe we should all have movie cameras at hand to capture these conversations, and the stories that people tell, with the energy and passion of the participants. They are far more persuasive than the best analysis or sales pitch.
  2. Observe, pay attention, do real primary research. Primary research is not online search, it’s face-to-face interviews and walking around and studying what’s not working, and why. It’s cultural anthropology. It’s talking to a lot of people to really understand what’s happening, and what needs to be improved, and why it’s not working now. It’s observing needs that the people that have them may not even be aware of themselves, because they’re ignorant of answers out there that are being used in other places or contexts. Or because they’re just so used to the problems they no longer even notice them — it’s the only life they know.
  3. Imagine possibilities. In many cases and places there is a sense of resignation or hopelessness about situations that are miserable and about problems that seem intractable. Once you’ve identified a need or problem, and really understand why it’s a need or problem, you have enough context to begin to imagine some avenues to explore towards resolving it. Like the Frenchman who invented Velcro. That doesn’t mean you have to come up with solutions — they’re best addressed by step 4 below. But it helps to have some ideas to prime the pump, to get people thinking about solutions instead of problems.
  4. Bring people with passion and responsibility together and facilitate them. Use your recorded conversations and observations and research findings to intrigue the people who might be able, together, to come up with solutions, to the point where you can invite them to get together with the people who have the need, who really know the problem. If you can craft an invitation that gets people who normally don’t talk with each other talking, about issues and opportunities they all care about, you’re half way there. You also need to ensure they have enough sense of personal responsibility to act on what they learn from talking with each other. Most of us have that, but sometimes it needs to be brought out, provoked, facilitated. You know I’m a fan of Open Space, but there are other techniques as well. But the invitation is critical, and so is how you facilitate (=from the Latin ‘make easier’) the dynamic of the group, engaging their passion and sense of responsibility, and steering them to voluntary action.
  5. Discharge fear. In each of the 4 steps above, you will face people’s fear: People afraid to admit they don’t know what to do, or that they can’t solve their own problems, or that they’re not doing well. People afraid that you’re a spy for some group they don’t trust, and that by talking with you or letting you observe them you’ll get them into trouble. People afraid of the people on ‘the other side’ that they will have to talk to. People afraid to imagine a way out of the current hopeless or mind-numbing situation. People afraid to be passionate, and afraid of responsibility. You need to surface these fears, get them out on the table, name them, and then work to discharge them by talking about the astonishing outcomes that are possible if they can get past these fears, and showing that these outcomes are a ‘win’ for everyone involved.

Not easy, is it? But worth it!

So if that’s how we build bridges, how do we make them Velcro bridges? How do we make them ’sticky’ — enough to snag people before they hesitate and go back, or when they don’t even realize it’s a bridge worth crossing? How do we attach little ‘hooks’ to the bridges that will fit with and latch onto the ‘loops’ in their own makeup? And how do we build them in such a way that, after we’ve gone and are no longer a part of the process, people continue to cross the bridge of their own volition, when they come across it, when they’re ready?

I have a few ideas on this too, but I need some more thoughts from you, dear readers. Tell me what you think, and I’ll assemble the resultsinto a Part Two of this article.

June 28, 2008

Saturday Links of the Week: June 28, 2008

Filed under: Our Culture / Ourselves — Dave Pollard @ 16:07
trust yourself magnetsSay yes, Be generous, Speak up, Love more, Slow down, and Trust yourself.: These are the six lessons in Patti Digh’s new book, Life is a Verb: 37 Days to Wake Up, Be Mindful, and Live Intentionally, taught through some of the most stunning stories you will ever read. It’s now available. Go buy copies for yourself, for your children (Patti wrote it for her daughters) and for anyone you love. This is going to be an incredibly important and successful book. Here’s her newest story about the importance of trusting yourself.

“You cannot productively help people by sitting them in rows of chairs and talking to all of them at once.”: Another great essay by William Tozier, this time on how new businesses really get started and how innovation really happens. Teaser:

Weósmall businesses, startups, independentsótaken as a whole we’re more than all the large-scale corporations combined…Don’t care what those people in the big Old world think. Thatís not a slangy lyric missing its pronoun, it’s a fucking imperative. Stop caring about what those people think. Stop golfing. Stop going to dawn breakfasts to rub shoulders with people who just got lucky and think being rich is proof of their acumen. Stop going to seminars. Stop asking them.

Better you ask 100 random people for helpóat the same time they’re asking youóthan ask one Professional for Expensive Advice.

“We have reached a point of planetary emergency”: That is the testimony of NASA climatologist Jim Hansen, testifying before a congressional committee exactly 20 years after he first pointed out the dangers of climate change to a somewhat incredulous Senate. “There are tipping points in the climate system, which we are very close to, and if we pass them, the dynamics of the system take over and carry you to very large changes which are out of your control.” You can read his full report here. Hansen wants to jail the Big Oil executives who knowingly denied their complicity in climate change.

The ‘Infantile’ Cult of Leadership: Johann Haro in the Independent laments the growing propensity of citizens everywhere to wait for some ‘leader’ to come and tell them what to do, instead of taking responsibility themselves. If you’re a fan of Mandela, Churchill or Gandhi you won’t like this article. In business in the US in particular, this leader-worship has become a national mania.

Flemming Funch on Complexity & Freedom: Fascinating SlideShare presentation from Flemming. He explains what complex systems are (most social and ecological systems are complex), then notes “Self-organized criticality: When things have self-organized so that they’re wound up, ready to go ï If something happens, something else is likely to happen ï Mostly small things will happen, but sometimes big things will happen.” This it seems ties into Tipping Point theory. He goes on to theorize: “You have more freedom within a complex network ï Your freedom is potentially more useful if the network is in a critical state ï The value of a network is proportional to its complexity.” You can be the butterfly in the Butterfly Effect, if you know where and how to be; and butterflies, of course, are free. Waiting for Dave Snowden’s thoughts on this.

Inflation, What Inflation?: Interesting data via Dale Asberry indicates food costs are up an average of about 20% in the past year. Fuel costs have approximately doubled in that time period. Health costs, insurance costs, property taxes, all way up. These are the things that most of us spend most of our money on. So there is no way inflation for the average consumer is anything less than 20%. I just looked at my costs over the past year and that’s what they’ve gone up by. So what is the “official” rate of inflation in Canada and the US? 2% and 4% respectively. When are we going to call them out on this fraud?

Oil Drum Suadi Arabian production

Saudis Promise to Pump More Oil…Again: To try to contain the price panic over the realization that the age of oil is ending, the Saudis have promised, as they have repeatedly done in the past, to produce more oil than they can. This study shows why they can’t. As the chart above (thanks, Oil Drum) illustrates, even with the accelerated production generated by pumping huge amounts of water into the wells to drive up the last of the oil, and even with every possible site being brought online, they are producing as much as they can, and after 2012 it’s all downhill, as it has been in the 20 other countries which have exhausted their supplies. Couple that with 20% per annum growth in demand from Asia and you’ll understand why the price is just going to keep rising.

Struggling Nations’ Plight Caused by Affluent Nations: Yet another report indicates that the inability of struggling nations to look after their own essential needs is the result of affluent nations’ theft of their natural resources, price-gouging on goods sold back to them, imposition of usurious IMF/World Bank covenants and policies, and tacit (and in some cases explicit) support of corrupt administrations. Just as we have ruined our own countries for future generations (and for our First Nations peoples), we have ruined struggling nations for their own desperate people. Time to repay our debts to them.

Given Up Waiting for Gmail to Add ‘To Do’ Lists: Although Google has been promising to add task lists to Gmail for a year, there’s nothing yet. So I’ve started using the Remember the Milk GMail extension for Firefox. I don’t find RTM particularly intuitive, but it’s better than putting my To Dos in Gmail messages to myself. So now my GMail page has my GTalk IM/VoIP contact list in the left pane, my messages (GMail and other forwarded email, GTalk chats and Twitters) in the middle pane, and my To Do list in the right pane. Communications central! Now if only it had a Skype and a Second Life window…

Will SlideCast Make Bums-On-Chairs Conferences Obsolete?: I’ve been putting my slide decks on SlideShare for a couple of years, but recently became aware of SlideCast, which lets you sync your audio track or your podcasts with your SlideShare slides. I wonder why we would need to go to most conferences anymore if the speakers would all agree to use SlideCast.Instead, we might make the SlideCasts prereading material for Unconferences and for Open Space events, real conversations instead of one-way dissertations.

June 27, 2008

Friday Flashback: A Game of Cards

Filed under: Creative Works — Dave Pollard @ 18:57
Two years ago, suffering from the onset of severe ulcerative colitis, and suffering even more from the steroids prescribed to treat it, I began writing a mystery novel. I wrote four chapters and then, having at last recovered, abandoned the writing in the midst of the fifth chapter. I was in a near-hallucinatory state when I wrote much of it. I’m thinking of picking it up where I left off. Here is the last completed chapter:

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linda bergkvist game of cardsThis is the fourth chapter of what is evolving of its own accord into a strange sort of mystery novel. The first chapter, Miro, is published here. The second chapter, Letter to Ariela, is published here. The third chapter, the Faeries of Morpheus, is published here. Chapter five, Review of the Evidence, is in progress. The novel consists of a set of fragments, recollections and memorabilia, that are  discovered by Inspector Tom·s Moreno LÛpez in a carved box in the home of Miro, an engineer who has mysteriously disappeared and is now assumed dead. The carved box was apparently made by Miro’s estranged wife Ariela, a famous artist, who has turned up at a country inn, incoherent and delirious, and fallen into a mute trance, oblivious and unresponsive to everyone, including the couple’s two adult children. So Inspector Moreno must try to piece together the puzzle from the ‘clues’ in the box, each of which is contained in a numbered envelope, and each of which, as Moreno reads and ponders them, becomes a chapter of the novel.  Here are the contents of the fourth envelope:

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The four of them — Miro, his neighbours Wolf and Kristen (parents of the delightful Birgit, who had brought him the abandoned Puppi and Kitti, the wonderful creatures who filled some of the empty space left by the departure of his beloved Ariela), and Elena, the community school principal, who frequently borrowed Ariela’s artwork and Miro’s architectural drawings as inspiration for her students — met monthly for a game of cards in Miro’s solarium.

The game of cards was just a pretext for their monthly get-togethers, which often evolved into artistic and philosophic explorations that lasted well into the night. Each ‘game’ evening had a different theme, and Miro prided himself on creating an atmosphere in the entirely glass-surrounded solarium that reflected the theme and inspired the evening’s activities. Tonight, the theme was Sensation and Intuition, and the game played was a Basque bluffing game that used an unusual Tarot deck — each card was illustrated with a unique work of art that suggested the meaning of the card, so that readings could be entirely intuitive rather than based on ‘learned’ meanings of the cards.

The card game involved the collection of runs and sets, using the Tarot deck’s four suits and the arcana as a fifth, higher-ranking suit, but also involved a declaration in which not all the cards were revealed, and, unless challenged (which carried a penalty if unsuccessful) it was the best declared hand, not the best actual hand, that won the round. But before a challenge, potential challengers were permitted to ask questions of the declarer and discuss with the other players whether they thought the declarer’s body language betrayed a bluff or not. Miro quickly discovered the symmetry of ability to bluff and ability to suss out bluffing in others– since he lacked both.

Read the rest of this chapter.

Artwork above is from Sweden’s Linda Bergkvist at furiae. Some of her extraordinary work is available for sale through her site.

June 26, 2008

The (Nearly) Impossible Challenge of Creating a Sustainable Economy (Part Two)

Filed under: Preparing for Civilization's End — Dave Pollard @ 21:34
funny money

Yesterday I explained what JÈrÙme Guillet in the European Tribune calls The Anglo Disease, and how it has produced a completely dysfunctional economy in many affluent nations (and co-dependence with struggling nations). I used the example illustrated above of a fictitious national economy that generates its wealth entirely by printing money, persuades other nations to accept that money in return for real goods, and addicts its citizens to living off a stock market Ponzi scheme believing, because the price of their shares is ever-increasing (giving them additional borrowing collateral), that they are somehow well-off despite not producing anything of value.

I also explained the five deceptions necessary to perpetrate such a fraud, and how vulnerable the economy is to the public’s (and other nations’ citizens’) catching on to these deceptions and refusing to go on stoking this phony and worthless economy.

Part Two of this article, today, is a possible prescription for how such an economy could be transformed into a real, sustainable economy,

Before I begin, however, I want to deal with three issues that several readers raised in response to Part One. The first is the power of innovation and the capacity of affluent nations to generate real value and make their economy more sustainable through innovative products, processes and technologies. The second is the argument that the existing phony economy, through printing and distributing funny money, is actually redistributing wealth from rich to poor. And the third is that it is somehow possible to perpetually enhance wealth and well-being of all people in the economy without increasing the use of resources, without ‘growing’. Here are my responses:

  1. Innovation only really occurs when people with desperate human needs can afford to pay for solutions to those needs. The great innovations of civilization generally followed either a great equalization of wealth (e.g. the printing press, the assembly line) or a huge crisis (e.g. modern ‘catastrophic’ (monoculture) agriculture, nuclear power). For the last 50 years neither has been present and innovation has arguably almost completely ceased. It is far easier and safer for corporate oligopolies to ‘create value’ for themselves by using lawyers to hoard intellectual assets and eliminate competition, and propaganda to brainwash customers into overpaying for their product, than to innovate. When it comes to real, essential goods (food, textiles, construction, transportation, health care, education) there have been almost no important innovations since before the boomers were born, and the number of innovative companies can be counted on one hand (WL Gore, Apple, a few others). The real innovators in this period have been the poor, who have learned ways to ‘work around’ the oligopoly economy and make anything that can be transmitted in bits essentially cost-free. Companies like Google and the file-sharing pioneers have supported this free-bits innovation, but unfortunately it has had little impact on innovations around real goods. This kind of innovation will have to await a crisis, such as when our house-of-cards phony economy collapses.
  2. It is true that inflation can effectively redistribute wealth from rich to poor, since debts become repayable in ‘cheaper’ dollars than those originally borrowed. Unfortunately the current economy is in complete denial about the true inflation in our economy (driven by soaring health, insurance and education costs). So while large corporations can borrow money at the “official” inflation rate of almost zero, citizens are paying rates even higher than the real rate of inflation (the book The Two-Income Trap reported that average working class borrowing rates were about 16%) to subsidize the artificially-suppressed rates being paid by the rich (and by governments). So the rich borrow at 3% and earn 15% on Ponzi stock market returns, while the poor borrow at 16% to buy real goods whose value is not rising at all. The result is a massive redistribution of wealth from poor to rich, which is exactly what the rich and powerful (who realize that the whole economy is a house of cards and are busy secreting away wealth in durable goods, often offshore, to protect themselves) want.
  3. You cannot create material wealth out of nothing; to do so defies the laws of physics and thermodynamics. We have reduced costs by using automation to mechanize, but this depletes non-renewable resources and reduces the value of labour — if you pay people less, or pay fewer people, to produce something automated inexpensively, then the people you want to sell it to have less money to buy it with, so you are ultimately no further ahead. The so-called ‘green revolution’, which applied industrial factory methods to agriculture, suffers from the same problems — ever-increasing use of chemicals (made from oil) and automated methods, lowering the need and value for farm labour and depleting the soil so it becomes, like its tillers, addicted to oil which is in ever-diminishing supply. You can make information free, but when it comes to hard goods, you really can’t make more out of less, and you certainly can’t continue to do so indefinitely.

So how might we transform the phony, house-of-cards economy into a truly sustainable one? As I suggested yesterday, to do so would be extremely difficult, require unprecedented cooperation and collaboration of all of us, and entail a great deal of sacrifice by people (us included) who (to put it mildly) have historically not been inclined to give up what they have so others can share. But if were able to achieve these conditions, here’s how we might be able to do it:

  • First, we would have to be honest with ourselves and with all the citizens of the world about the five deceptions and about the abject failure of the current economy to create real value or well-being for more than a tiny minority of citizens. There is no chance of working together on a solution as long as we remain in denial about the problem or what, and who, has caused it, and why, selfishly, they did so. This would be extremely unpleasant for the rich. There would be a widespread desire to bring the perpetrators to account. 
  • Secondly, we would have to redistribute wealth — assets, money, and position — from rich to poor, both within and between nations. To become self-sufficient, struggling nations need to be given back the resources we stole from them, and retrained how to manage their own economies and provide for themselves. Within both affluent and struggling nations, power and wealth would have to be ceded and decentralized. Corporate charters would have to be revamped to mandate responsibility to local community, to employees and to the environment, rather than to shareholders. It would probably help in this effort to do away with the concept of share ownership entirely and to convert all corporations to cooperatives, broken down into autonomous self-managed units. Oligopolies would be outlawed (as they used to be) and the corporations belonging to them disbanded, with assets redistributed to the cooperatives. If you’re a shareholder, you would be out of luck — but then, you’re going to be out of luck anyway when the existing economy collapses, so you will be no worse off. Governments (which are really another form of oligopoly corporation) would likewise have to devolve, their assets and authority redistributed to self-managing communities. This is what happens in economic depressions anyway — when central governments go broke, citizens are left to look after themselves. Without a central government, how would we defend ourselves from outside invaders? We’ll have to work that out collectively. Scary? Of course. Would governments, either in affluent or struggling nations, ever do this willingly? Probably not; they’d have to be persuaded. If this plan was easy, we’d already have done it.
  • Third, we would need a program of massive re-education of citizens on how to make a living for themselves, in small, locally-focused cooperative enterprises. No one is teaching this now, but we do have a lot of good teachers who, if we taught them, could teach the rest of us. This would not be classroom education. In rich nations and poor it would be learning by doing, the way the Argentinian workers learned when they seized their padlocked factories after their economy collapsed and the factory owners had fled. It would be a very difficult and immensely valuable education. We would figure it out though — we know what we need, and we’d relearn how to provide it for ourselves.
  • Fourth, we would need infrastructure to share what we know and what we learn openly with others. This would not be a competitive economy; it would be a collaborative one. We would use this ‘knowledge infrastructure’ to work around problems and to identify and cut off those who attempted to hoard or gouge. We would use it to develop Peer Production, to identify needs and to co-develop innovative solutions to those needs. We would use it to virally market, to microfinance and organically finance enterprises, and to develop the enterprise partnerships, alliances and relationships essential to creating and sustaining true business value. The line between producers and consumers would disappear, and the very concept of unemployment would become meaningless. 
  • Fifth, to nurture this economy, we would need fair trade laws in place of pseudo-’free’ trade laws. These laws would protect local industry but enable the importation of goods and services that cannot be effectively produced locally. These laws would conserve scarce natural resources and the environment. We would need laws and taxes that would require all enterprises to be indefinitely sustainable, cradle-to-cradle. These enterprises would not need to grow in order to thrive and be of use in their communities as creators of well-being. Their mandate would be to get better, not bigger.
  • Sixth, we would need to pledge, both as entrepreneurs and as citizens, to take collective responsibility for the well-being of all life on Earth. There is no room for greed, waste, or heartlessness in this economy. It must be, in large part, a Gift Economy, where money becomes unimportant, and might fall into disuse entirely.

This is, of course, a tall order, and perhaps, without a massive global economic crisis at least, impossible. My only claim, based on my knowledge of history, economics and business models, is that it would work if we all wanted it to work.

We may, some day in the next couple of generations, have no choice but to find out.

June 25, 2008

The (Nearly) Impossible Challenge of Creating a Sustainable Economy (Part One)

Filed under: Preparing for Civilization's End — Dave Pollard @ 21:51
Eurotrib -- financial profits chart
(Chart from http://www.eurotrib.com/files/3/050619_financial_profits.gif )

Over the past year, JÈrÙme Guillet of the European Tribune has written an extensive series of articles about what he calls The Anglo Disease:

Describing the interest rates set by the bond market as the “cornerstone” for valuing equities and other securities, [Albert Edwards, Dresdner Kleinwort's well-known global equity strategist] cautions that if the bond market has truly entered a new era of steadily rising long-term rates, “all investment portfolios will be shredded to ribbons”.

Increasingly cheap money, underpinned by ever more optimistic prognoses about inflation and, more generally, future returns on financial assets, has fuelled the massive financial boom we’ve been in for most of our lives and which has so transformed our economic landscape. By making high returns possible, it has generalised the requirement for such returns in all economic activities, and thus the need for constant restructuring of businesses, for cost-cutting, offshoring and, often, for the wholesale dismantlement of whole sectors of activity that could not generate the required profitability.

There is something happening here, and it’s been going on for a long time, driven by greed, political expediency, and a sustained and sophisticated campaign of misinformation about how a healthy economy is created and measured. It is quickly coming unglued, and the consequences of this deception are going to wreak havoc on us all for decades. It is possibly the greatest fraud and theft in the history of civilization. Here’s how it works:

  1. The government has to lie about the real increase in the cost of living, and the real levels of unemployment and misery among its citizens. This is in its interest, since admitting bad economic news is hazardous to politicians’ health.
  2. The government then has to artificially suppress interest rates, so that they, and corporations, can borrow money virtually free. As a consequence, since borrowing has no cost, there is no need to repay it; it can be refinanced indefinitely, and left for future generations to worry about. 
  3. To keep money supply high enough that it is freely available to all borrowers, the government needs to print masses of new money. To conceal this, it needs to stop reporting the true money supply, as the US government has done.
  4. To lock in foreign suppliers of cheap goods and services in struggling nations, the affluent nations need to develop co-dependent relationships with these countries, such that they are forced to accept payment in an essentially worthless currency.
  5. To lock in citizens, the government and large corporations need to work together to enable the large corporations to generate staggering profits, increasing by double-digits every year. So-called ‘free’ trade agreements, massive subsidies and tax breaks, the continued availability of essentially free money, deregulation, liability indemnification, allowing price-fixing oligopolies, union-busting and massive offshoring etc. all allow this. As a result, stock markets soar, and citizens (unable to obtain any return on risk-free investments while the real cost of living is rising by 7% or more per year) are forced to pump all their investments into these stocks, including their pensions.

So now you have all the players in the economy — corporations, governments, and citizens in affluent and struggling nations alike — codependent on this house of cards and its continuation. The chart above shows the results for the US — an economy whose profits are entirely paper, not the result of work or production of anything of durable value.

To get the idea, imagine a country where everyone sells insurance, and where, in order to get reciprocal benefits from others, everyone agrees to buy $100k worth of insurance from an insurance company every year. Imagine further that in this country the government prints an extra $100k per capita of money every year, and sets interest rates at zero. People borrow money, free, from the banks, and use the proceeds to buy shares in insurance companies, which, because everyone is buying so much insurance, are amazingly profitable, and generate enough profits to the citizens every year to allow them to import things of real value (like food, clothing, and oil). This is illustrated as follows:

funny money

In this idyllic country, the government prints $100k per capita each year (or borrows it abroad at zero interest rate), which costs it nothing. In return it gets $10k per capita in taxes, which it can spend to buy campaign contributors and votes to get re-elected, and/or to spend on their pet project (a war for conservatives, a social service for liberals). Doesn’t matter who’s in power, they’re happy.

The banks get this $100k at zero interest rate from the government, and loan it to citizens. They get zero interest, but they do get $10k per capita in service charges, late fees etc. So they’re happy.

The insurance companies get $100k in premiums per capita, and only have to pay out $20k in claims, so they can give their employees, the citizens, a little folding money, and pay huge salaries to executives, and still have so much left over that the shares leap in value on the market. So they’re happy.

The citizens get their small salaries, and the $20k in insurance payouts, and make $100k on the soaring value of their shares in the insurance companies, $20k of which they invest in additional shares (pushing demand and hence prices even higher), and $80k of which they spend on imported food, clothing, oil and other ‘consumer goods’. So they’re happy.

Everyone in this country is happy, and feels affluent, despite the fact no one is producing anything of any value whatsoever. No one wants to rock the boat, or know the truth about what is really happening. as long as everyone keeps believing this is a healthy economy, it can keep going. This is exactly what the top chart above portrays.

This lovely cycle is, of course, completely unsustainable. What is keeping it going now is that the foreign countries accepting the worthless currency of the US and similar non-producing affluent nations are utterly dependent on exports to the affluent nations to fuel their own fragile economies. If they, in Asia and the Middle East, were to insist on being paid in a currency or product with real value, or insisted on a reasonable rate of interest on their holdings in these risky, worthless currencies, the whole house of cards would collapse.

Likewise, if the investors began to realize that the Ponzi scheme that is the modern stock market was not sustainable, and started taking their money out of it, then the fictitious wealth created by the expectation of eternally-increasing double-digit rates of profitability would instantly dry up. In fact, if any of the five deceptions listed above were no longer accepted by citizens, the world would be plunged into an economic depression as serious as that of the 1930s.

As JÈrÙme Guillet puts it “it is not possible to generate 15% per annum returns on capital forever when the underlying economy is growing only by 3%”.

This is the precipice on which we now sit. We can either keep on perpetuating the deception, and fooling ourselves that it can go on forever, or we can try to transition our economy to one that is durable and sustainable and based on real value (and real values, like well-being instead of wealth). The latter would require enormous, sustained, coordinated effort to move the house of cards to a stable foundation, one card at a time, taking great care not to let the rest collapse.

In the second part of this article (within a week), I will lay out a scenario for how this might happen. It’s an almost impossibly difficult prescription, and it would require a great deal of honesty about what we have been doing wrong, including possibly putting the perpetrators of the deceptions in some place where they can no longer wreak havoc on our world.

To give you some hints, it would require a massive redistribution of wealth both within and between nations. It would require a complete rebuilding of local economies around production of goods of real value. It would be an economy built on knowledge sharing and know-how, not on funny money, or oil or other non-renewable resources. There would be no room in this economy for large hierarchical companies, the hoarding of wealth or knowledge, or acquisitions or divestitures that (as most do) inhibit competition and innovation and destroy value. It would be a hands-on economy where everyone’s time would be comparably, highly valued, and where people in the economy would collaborate because it makes economic sense, and produces better products, and makes work more fun. It would be a steady-state economy, with no growth (and initially, absolute reductions) in the amount of resources or energy consumed or waste or pollution produced.

We could get there, though I doubt we have the will or capacity to sacrifice and admit failure and work togetherto do it. Stay tuned for Part Two.

June 23, 2008

these things flow through us

Filed under: Our Culture / Ourselves — Dave Pollard @ 22:28
lilacs

these things flow through us:

sunlight, bringing warmth, and that aching golden moment at the end of day;
air, sweet breath, in, hold, out, hold, let go, let come;
water, what we’re made of, and where we came from, ebb and flow;
nutrients, that which we devour in ritual, and which replenishes us;
blood, pulsing through us, measuring our life in three billion cycles…

tree god

these things flow through us:

instincts, what we know without having to think or learn, alchemy in our DNA;
our neurons’ electric spark, sending signals in a million mysterious languages we somehow understand;
sensations, what we feel, synaesthetic, invoking spells, and magic;
perceptions, what our awareness prompts in us, how we make sense of what we sense;
information, 18 million bits a second, most of it processed by our bodies, unconsciously…

swirl

these things flow through us:

ideas, what we imagine, and re-present, and invent, wondrous made up stuff;
conceptions, what we believe, and make of information, its translation into what our feeble brains can understand;
conversations, the turning through of thoughts between creatures (and the basis forthe proud illusion that communication has actually occurred);
emotions, our reactions, what all these things that flow through us provoke, viscerally (most importantly, love ):
communion, the connection we feel for all-life-on-Earth, and what we are that expresses that connection.

all these things flow through us, every moment, effortlessly,
yet we keep trying to hold on to them, to possess them, to stop them from moving,
to make them, and ourselves, what we are not.

the tao, the truth of how things are, will always elude us
when we try to understand it here, now, because here, now, is a ubiquitous, perpetual illusion.
there is only and always movement, and we ‘are’ only here, now, for a time and in a place
so infinitely small it does not exist.

while we ‘are’ a place through which stuff passes, through which things flow,
that place is itself a figment of reality, a fancy, a chimera.

perhaps we need to practice moving towards the simple, happy presence
that creatures who don’t have to unlearn all our terrible human knowledge
know their whole lives — practice
lightening up,
letting it all
flow

Category: Being Human

June 21, 2008

Saturday Links of the Week — June 21, 2008

Filed under: Our Culture / Ourselves — Dave Pollard @ 22:55
mosaic
Do-it-yourself personal photo mosaic made from answering 12 questions, courtesy of MosaicMaker, with questions from Beth T.

Royal Bank of Scotland Predicts 30% Drop in Stocks By September: A drop of this size, coupled with a spike in interest rates as oil and food prices soar, could plunge us into the next great depression.

The Desert Landscapes Are My Prayers: Some astonishing writing about how we cope with the end of life, from Beth Patterson.

Umair Haque’s Manifesto for Business Revolution: Jon Husband interviews Umair, who describes the massive change to our economy that P2P is beginning to wreak as it disintermediates the traditional corporation, including the Fortune 500.

Peter Senge’s Prescription for Business Sustainability: Senge says business has to do much more than just mitigate and adapt to climate change.

Lessons From the Tao: The Dao has no agenda. So at the end of the day, everything is done. Thanks to Evelyn Rodriguez for the link.

Webcam as Game Controller: A new software program uses your webcam to recognize any selected moving object in its field of vision as a game controller. So then you can play Wii games, play simulated music or sports. Watch the video and use your imagination — this has terrific possibilities. Thanks to Dale Asberry for the link.

Wilderness as Place Apart:Perhaps we need to start seeing wilderness differently, more holistically, as a part of our urban and suburban worlds. It makes me ask…whether our drive to preserve wilderness areas has had one very detrimental effect: allowing us to despoil those places where we live.”

Strangers Do Not Create Alliances So Deep and Dark and Sore: Sam points us to a moving poem Words for My Daughter from the Asylum by Hayden Carruth.
the oil drum cement

Our Future, Cast in Stone: The Oil Drum shows how China’s production of cement, which produces 1/2 ton of CO2 for every ton produced, is a massive contributor to climate change.

Moving Pictures: Gapminder software lets you animate 3-dimensional graphs over time. Thanks to Peter Craig for the link.

And More Moving Pictures: Dan Roam, author of Back of the Napkin, explains how to sketch simple, powerful visualizations to convey and persuade. Thanks to Craig De Ruisseau for the link.

North Korea Shows Us the Future of Climate Change: North Korea two decades ago faced a huge spike in price and drop in availability of oil and food, and the consequences of abrupt climate change. We all know how well they adapted.

Just for Fun: Business Newspeak: BBC lists the 50 most hackneyed, misused and overused business expressions. Thanks to Paul Sloane for the link.

More Evidence IM is More Effective than E-Mail: Another study shows IM saves time, e-mail wastes it. Thanks to Michael Sampson for the link.

Books on Entrepreneurship Less Successful Than Their Authors: Those who’ve succeeded as entrepreneurs are often tempted to write about their success. They usually fail as authors, because their lessons don’t provide enough context for what they did to be replicable. Thanks to my publisher Margo Baldwin at Chelsea Green for the link.

Creating Intentional Community in Second Life: Cheryl (Mia) has created the physical space for our virtual Intentional Community, and now we’re recruiting members. Our blog tells the story of our success so far. If you want to visit, e-mail me with your SL avatar name and I’ll teleport you over. And Theresa Purcell points out a new technology that may soon allow Second Life to work on mobile devices.

Thoughts of the Week: Excerpts from conversations with homeless people recently interviewed by Liz Seymour:

Homelessness almost by definition makes people hard to track down, and Lowell is more difficult than some because he refuses to use email. “How do you communicate with people then?” I asked him once. He answered the question with patience. “I talk to them.”

“Iím not really homeless, you know,” Lowell said as we settled into the little nest of sofas by the front door, “Iím just houseless. I like the spot where I am.”

“Is there something you wish you had but didnít? Something like, I donít know, like an axe or something?” Lowell shrugged. “A woodsmanís machete would be nice,” he l said. “It would make it easier to clean raccoons.” “But how do you sneak up on a raccoon?” “You don’t need toóthey come to you,” Lowell said. “Do you do anything with the skin?” “Not if I don’t want the fleas.”

“And in the woods [you can find] strawberries, blackberries, mulberries. All you have to do is watch what the animals eat. If they don’t eat it I don’t eat it, if they don’t drink it I don’t drink it. The only difference is I boil the water.”

“You want to know something?” Danny said “All those people in the middle class, upper middle class, all the people that look down on us, [soon] there are going to be a lot more of them out here with us. And when that happens I think youíre going to start seeing the suicide rate go up. They’re not going to be able to take it.”

Stan shook his head. “Itís too late. It doesnít matter any more whoís up there. Four years isn’t enough, forty years isn’t enough, to undo what’s been done. Basically the way it is now, we either live togetheror we’re going to die together.”

June 20, 2008

Friday Flashback: Art as Story

Filed under: Our Culture / Ourselves — Dave Pollard @ 21:17
Kate Bush

Above, artwork from Kate Bush CD A Sky of Honey, via Andrew Campbell and below, Andrew’s own representation of Now Time

lightening branches by Andrew Campbell

In January of last year, I wrote an article about how artists tell stories, sometimes about things that words cannot convey. More profoundly than scientists, they hold up for us reflections of the truth about complexity, about nature, and human nature, about all-life-on-Earth, and about our attempts to understand it. I concluded the article as follows:

Just as we must bear the responsibility for making this world as bearable a place as possible, a little bit better each day, despite knowing that our civilization is unraveling and that what we have done will be undone (though hopefully remembered by the few brave survivors of this century), we must, too, bear the responsibility for telling our stories despite knowing that few are listening and even fewer understand. This is nothing new.

And so, we brave storytellers, each in our own way, continue to tell our stories as best we can, perhaps much as the cave artists did in the millennia before civilization, as the indigenous peoples did during the millennia of civilizationís hopeful dawn, and as the artists of the renaissances of our civilization did as that civilization churned forwards.

We, artists all — painters, composers of music, sculptors, investigative journalists and many others — represent to the world the portrait of our civilizationís fourth and final turning. We ‘just’ tell its story. Whether its meaning will be understood and provoke needed action is not our business.

Perhaps those who survive civilizationís end, and build a more joyful and sustainable society, will have the time and energy to appreciate what we do. And learn from the self-confessed mistakes that cry out in ourportrayal of our terrible world, and its terrible beauty.

Read the whole article.

Category: The Arts

June 18, 2008

The Space Through Which Stuff Passes

Filed under: Our Culture / Ourselves — Dave Pollard @ 23:15
sophie sheppard
I continue to draw great inspiration from Stewart & Cohen’s book Figments of Reality, a book that has clearly also influenced my favourite philosopher John Gray. In the book they state:

Living species, including humans, are emergent properties of (what Daniel Dennett has labeled) the ‘pandemonium’ of the body’s semi-autonomous processes — We are a complicity of the separately-evolved creatures in our bodies organized for their mutual benefit i.e. we are an organism. And our brains, our intelligence, awareness, consciousness and free-will, are nothing more than an evolved, shared, feature-detection system jointly developed to advise these creatures’ actions for their mutual benefit. Our brains, and our minds (the processes that our neurons, senses and motility organs carry out collectively) are their information-processing system, not ‘ours’.

Thinking about this in the context of my recent writings on doing versus being and what we’re ‘meant’ to be and do, I began to realize the absurdity of the entire concept of individual (which literally means ‘indivisible’), and hence of cultures based on individuality. As a complicity we, each of us, are not ‘one’, We are not singular. And that is true not only within us but without us — we are part of the larger organisms of community and Gaia, the community of all-life-on-Earth. Our bodies and the rest of what we call our “selves” are plural parts of larger pluralities.

It is not surprising then that we have this problem with deciding who we ‘are’ and what we’re ‘meant’ to be, and do. It is a question that can only be answered in the context of knowing what we are made up of and what we make up as part of larger organisms.

As a generalist, I have always struggled with aspects of my ’self’ that seem to be constantly struggling with each other:

  • extrovert versus introvert
  • lover versus fighter
  • being versus doing
  • staying still versus changing
  • being present versus becoming
  • being happy versus being of use
  • pacifist versus activist
  • intuiting versus sensing/perceiving
  • thinking/conceiving versus feeling
  • love of simplicity versus love of complexity
  • love of silence/stillness versus love of transformation/movement

These are not, as I thought in my youth, dualities to be resolved as I got to know who I really was. These are parts of me, reflections of the parts of me. This is not about multiple identities or personae or personalities, they are aspects that are always present. But not aspects of one, rather aspects of the whole me, plural. This is why I have no use for psychology, which presumes (except perhaps for gestalt, which is not a ‘therapy’ but a methodology for self-discovery, or maybe I should say selves-discovery) to diagnose what is ‘wrong’ with us to make us ‘better’. And why I have no use for most religions that presume to tell us what our purpose is and how we should live, or for the modern scientific cults that teach us how to control and ‘program’ ourselves to live ‘integrally’.

The way to understand what we ‘are’, it seems to me, is a way not of greater self-control but a way, a Tao, of giving up control, of letting go and letting come. Of abandoning this foolish concept that ‘we’ are something that needs to be managed, directed, restricted, kept from being ‘evil’, either by outside disciplinarians and ‘leaders’ or by our ’selves’. Of realizing that we are merely, and totally, the space through which stuff passes. Stuff material and non-materials. Coming and going. Combining and separating.

My anal list of things I want to spend more time being and doing is not inconsistent with this ‘worldview’. My purpose in practicing these things is not to become a ‘better’ person, more moral, or wiser, but rather to develop capacities, to become healthier and more resilient and more sustainable and hence ultimately happier and more useful to others and to the world. Happiness and usefulness confer enormous evolutionary advantage, so we shouldn’t be surprised that these are the things, ultimately, that we aspire to. (I should mention, by the way, that I have already started making time for some of these practices, even though my days are over-scheduled and ceasing doing the things that I have to stop doing will take some time and effort. That is the power of intention.)

So what does this mean, to be the space through which stuff passes? In a way, perhaps, it is being nobody-but-yourself, in the ee cummings sense. Or perhaps it is giving up the whole notion of ‘being’, and seeing the universe as composed of movement (or movement and stillness) and not matter at all (whatever ‘matter’ means, as one scientific theory after another about the makeup of the universe is undone by new discoveries). To be not the dancer, but the dance, or at least part of a dance so complex as to be unfathomable to us.

That’s as far as I’ve come in my thinking, and perhaps it’s absurd to think that I or anyone can go further in this remarkable direction. For further inspiration I’m re-reading phenomenologist David Abram’s Spell of the Sensuous, in which he writes:

As we reacquaint ourselves with our breathing bodies, then the perceived world itself begins to shift and transform. When we begin to consciously frequent the wordless dimension of our sensory participations, certain phenomena that have habitually commanded our focus begin to lose their distinctive fascination and to slip toward the background, while hitherto unnoticed or overlooked presences begin to stand forth from the periphery and to engage our awareness. The countless human artefacts with which we are commonly involved — buildings, automobiles, television screens — all begin to exhibit a common style, and so to lose some of their distinctiveness; meanwhile, organic entities — crows, trees, rainfalls — all these begin to display a new vitality, each coaxing the breathing body into a unique dance. Even boulders and rocks seem to speak their own uncanny languages of gesture and shadow, inviting the body and its bones into silent communication. In contact with the native forms of the earth, one’s senses are slowly energized and awakened, combining and recombining in ever-shifting patterns…

An alder leaf, loosened by wind, is drifting out with the tide. As it drifts, it bumps into the slender leg of a great blue heron staring intently through the rippled surface, then drifts on. The heron raises one leg out of the water and replaces it, a single step. As I watch, I, too, am drawn into the spread of silence. Slowly a bank of cloud approaches, slipping its bulged and billowing texture over the earth, folding the heron and the alder trees and my gazing body into the depths of a vast breathing being, enfolding us all within a common flesh, a common story now bursting with rain.

I still have so much to unlearn.

(Thanks to Cheryl, Siona and Patti for sparking this realization.)

Painting above by painter and environmentalist Sophie Sheppard, auctioned in1999 at the Authors Unite in Defense of Mother Earth festival.

Category: Being Human

June 17, 2008

Getting Rid of E-mail

Filed under: Using Weblogs and Technology — Dave Pollard @ 19:25
RIP E-mail
Last year I wrote an article on when not to use e-mail. In a nutshell, you shouldn’t use e-mail:
  1. To communicate bad news, complaints or criticism: Deliver it face to face or at least by phone. Not voice-mail either.
  2. When you are seeking information that is not simple and straight-forward: Walk down the hall or pick up the phone and ask for it directly. 
  3. When you are seeking approval on something that is involved or controversial: Same answer as #2: in person or by phone.
  4. When you’re sending a few people complicated instructions: Go visit them, or phone them, instead.
  5. When you are asking for comments on a long document (probably attached to your proposed e-mail): Sit down with people one-on-one and walk them through it (or collaboratively using screen-sharing technology, paragraph by paragraph, with changes and corrections displayed real-time).
  6. To request information from a group on a recurring basis: Automate it or otherwise embed it in the business processes
  7. To convey instructions to a large number of people: Put it in a policy or procedure manual or a self-paced e-learning module or use an interactive e-learning/videoconferencing tool
  8. To achieve consensus: Face-to-face, or videoconference or at least audioconference. 
  9. To explore a subject or idea: Use Open Spaceor face-to-face, or videoconference or at least audioconference.
  10. To send news, interesting documents, links, policies, directory updates and other ‘FYI’ stuff: Post it, where those who care about it can browse or RSS-subscribe to it.

With the exception of situations 6, 7 and 10 (where you need a ’sticky’ place to post information where it won’t get lost), these “no e-mail” situations are all more effectively addressed in real time. I developed a flowchart to capture this, but it takes a lot of words and takes up a lot of space.

As I’ve become (thanks to Gen Millennium role models) a fan and a reasonably competent user of IM (takes some practice but even we geezers can manage it), I’ve added an 11th situation when you should not use e-mail:

  1. For simple, unambiguous, straightforward requests for information, requests for approval and instructions, to one or a very small group of people. IM instead — IM lets you get an immediate response, and you can migrate to voice, and send files too, when necessary.

Recently I looked through my 500 most recent work e-mails and my 500 most recent personal e-mails. I concluded:

  • Over 95% of the work e-mails and personal e-mails could have been more effectively dealt with face-to-face, by phone, desktop video or IM. By effective I mean it would have taken no longer, and resulted in clearer, more personal communication.
  • Excluding responses (and responses to responses), I receive twenty times as many e-mails as I send. My ’sent mail’ file messages virtually all begin with “re:”. In other words, I almost never initiate an e-mail ‘thread’ (I just can’t get myself to call e-mail and discussion forum threads ‘conversations’, because they’re really not). 
  • In those rare cases when I initiate an e-mail, I generally should use a real-time tool (phone, f2f, or IM) instead. In a few cases I use e-mail at work when the recipient is a luddite (i.e. never answers the phone, which I think is rude, arrogant, and unprofessional, and is never available f2f, and doesn’t have or doesn’t use IM). But that’s surprisingly rare. And I send personal e-mails only when I don’t have the recipient’s IM.
  • The vast majority of work messages I receive are notifications and ‘FYIs’ (usually with long attachments I will never open, let alone read). In almost every case there is, or should be, some place where these could more appropriately be posted, where I (and the other multiple recipients) can browse (when we actually need to) or subscribe to them. In most other cases (when some action from me was required), a f2f visit, IM or phone call to me would have been more effective. 
  • My personal e-mail inbox also includes a lot of notifications — comments received on my blog posts, RSS updates, things I’ve subscribed to. If e-mail were to suddenly disappear, I could just as easily get all these on an RSS subscription page and browse and deal with them there. Some of my received messages are from readers and friends sending me links or articles. These are generally from people who (a) don’t have blogs or del.icio.us or other feeds I can subscribe to and (b) don’t use IM (or twitter). But I’ll get you all over to one or the other, or both, eventually!

So, what I’m saying is that if I had no e-mail address (and for that matter, no voice-mail box), I’d get along just fine. I’d send and receive lots of spontaneous IMs (including those in skype, twitter and second life) that sometimes migrate to voice-to-voice conversations. I’d get my exercise at work walking the halls to visit with people, and learn to be a better phone conversationalist. I’d use RSS to create my own personalized newspaper of important things to read, and I’d tweak the sources and filters so the volume was just enough to be comfortably manageable in the time I have available for reading. And I’d go home from work every night with nothing in my work inbox, and to bed at night with nothing in my personal inbox.
I think a world without e-mail is completely viable, and would be incredibly liberating. After all, e-mail has only been around as the principal means of business communication for ten years (I’m told it first surpassed fax in 1998).

Many in my grandfather’s generation refused to have anything to do with voice-mail when it came in — they thought it was a waste of time. Many in my granddaughters’ generation feel the same way about e-mail. Both generations realized the value of conversations — real-time, contextrich, rapidly iterative — over asynchronous communications.

Maybe we should pay attention.

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