In a recent post where I waxed rhapsodic about how the best approach to everything could be reduced to three magic words (love, conversation, community), I presented this one-sentence summary of how this might apply to knowledge management (KM): KM is simply the art enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about.
In another recent post I laid out how the work of information professionals is now being done in (what I consider) leading organizations, around five key types of deliverables: awareness products, research products, guidance products, self-assessment and connectivity tools, and facilitated events. At the request of several readers, I’ve pulled this all together in the table above into a framework for what some have called KM 2.0, but which I prefer to call KM 0.0, because it’s getting back to the roots of why and how people share what they know. It could also be called PKM — Personal Knowledge Management — because it’s about self-managed content and peer-to-peer connectivity. I think the yellow column above — the well-worn and failed traditional approach to KM that many of us tried to institute in the 1990s, based on content and collection — is pretty self-explanatory, and depressing as a legacy. The green column above is slowly evolving in many organizations, but not because knowledge ‘leaders’ and managers have realized its potential. Rather, the emerging KM 0.0 is being instituted by people on the front lines and at the edges of organizations — working around the established systems and security standards of the organization. Most of this KM 0.0 stuff is inexpensive and ubiquitous, so enterprising information and IT professionals can introduce it without having to get permission and resources from management. Here’s a walk-through of what it comprises:
These eight components of KM 0.0 / PKM are the antithesis of what most large organizations provide as Knowledge Management resources. Most of them are quite simple and inexpensive to implement. They simply enable trusted, context-rich conversations among communities that care.Imagine that. Category: Personal Knowledge Management
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Tinderbox would be an excellent tool to support your outline of KM 0.0. Currently, it’s Mac-only, but Eastgate is working to finish up a Windows version. I’ve lived in Tinderbox for over a year now, using it to keep track of my projects and tasks, ideas, useful URLs, and journal entries. I also use it to publish my blog (Tinderbox has excellent export capabilities). Plus, Tinderbox uses plain-text XML as its own file format, meaning you don’t have to worry about losing what you’ve written inside some proprietary format should you choose to stop using it.Tinderbox may not be for everyone, but it suggests what personal, intimate computing could look like. It isn’t the final answer, but Mark Berstein (Tinderbox’s creator) seems to be asking the right questions.
Theresa Purcell (blocked by 403) says: I know I’ve said this before, but I believe the best way to manage what you are talking about is with the use of multiple 5 person groups. The best (and cheapest) way to create a 5 person entity dedicated to a purpose is by purchasing a domain name for that group. No hosting, just a domain. Then use google apps for your domain to manage the activities of the group. Giving something a name is enough to make it an entity. Some of those groups might be more enduring than others but none should last forever and other 5 person groups should emerge from them as they are beginning to outlive their purpose (think of cells). Google apps for your domain is the only tool you need to begin to replace the monstrous corporate entity with a new vision of work related entities/circles. I still don’t agree that purpose emerges out of conversation/passion/love. Gangs are driven by passion too. So are wars. Individual purpose is a solitary thing that a conversation might lead you to and it might not. Something else might lead you to it but ultimately it is private and individual. I think the human individual is the smallest unit of civilization. I do agree that the once sacred pair/couple arrangement should be replaced by a larger circle of 5 or 6.
Agree with all of this.As a facilitator I have been using wikis and google docs to finish off conversations that started in workshops.I am exploring the use of social pages to create communities around specific workshops. The community starts before the workshop … make use of it during the workshop and for a period after the workshop. When its over … it’s over and you can delete it! Have been working with “ActiveX” and it is very user friendly.Cheers, Geoff