Saturday Links for the Week – December 2, 2006

london subway
US Supreme Court to Hear Lawsuit Against EPA For Not Doing It’s Job: In one of the most important rulings for the US’s environment in decades, a lawsuit brought by 12 states against the EPA for neglecting its job to enforce air pollution laws causing global warming is now being argued in front of the US Supreme Court. The Bushies are likely to prevail, unfortunately, since they are the ones who have picked the majority of the right-leaning court. The very fact that one group of governments has to sue another to get them to enforce already-feeble environmental law shows how far the corporatists have come in their domination of US politics. And last month’s election results won’t significantly change that.

Ontario Municipal Board Deals Death Blow to Oak Ridges Moraine: And in one of the most important rulings for Canada’s environment in decades, the stridently pro-development Ontario Municipal Board has ruled in favour of a massive development scheme on the Oak Ridges Moraine North of Toronto. The Moraine is the buffer for Toronto development and urban sprawl, and its protection is essential to the health of the groundwater and wildlife habitat for the greater Toronto area. This ruling, by the arch-right-wing OMB, an unelected organization with extraordinary powers which is in the back pockets of big development interests, essentially opens the entire Moraine to untrammeled development, since it serves notice that developers will continue to receive automatic approval for all developments on the Moraine regardless of their environmental impact. I predicted this a few months ago. I wish I had been proved wrong.

…Now do you see why I’ve given up on political means to ‘save the world’?

Fashion Industry Proves Severe Intellectual Property Protection is the Enemy, Not the Friend, of Innovation: Andrew Leonard in HTWW explains how the fashion industry, which has none of the IP rights that music and film executives argue are essential to their viability, is doing just fine without them. Excerpt:

Like the music, film, video game, and book publishing industries, the fashion industry profits by repeatedly originating creative content. But unlike these industries, the fashion industry’s principal creative element — its apparel designs — is outside the domain of IP law. And as a brief tour through any fashion magazine or department store will demonstrate, while trademarks are well-protected against piracy, design copying is ubiquitous. Nonetheless, the industry develops a tremendous variety of clothing and accessory designs at a rapid pace. This is a puzzling outcome. The standard theory of IP rights predicts that extensive copying will destroy the incentive for new innovation. Yet, fashion firms continue to innovate at a rapid clip, precisely the opposite behavior of that predicted by the standard theory.

Canada’s Liberals Elect Environmentalist Moderate Over Charismatic Front-Runners: The Liberal Party’s choice, virtually certain to be Canada’s next Prime Minister to replace the right-wing ideological extremist Stephen Harper’s minority regime, confounded all the pundits. StÈphane Dion received only 20% of the delegates’ votes on the first ballot, but thanks to second and third place votes moved by opportunistic front-runners Bob Rae, the former NDP Ontario premier who switched to the Liberals to run for the leadership, and Michael Ignatieff, the Harvard professor and neophyte party member who gave up his comfy position and returned to Canada after decades in the US for the same reason. Seems that the Liberal faithful thought that hard work and a lifetime’s devotion to the party and its principles were more important than charisma and clever speaking ability. Although Canadians don’t yetknow Dion, I predict he’ll win a landslide victory in the next election.

Just for fun: Geoff Ryman’s fascinating interactive online novel 253 set on the London Underground (mapped above). I’m just working my way through it, but it’s addictive. Thanks to etbnc for the link.

Posted in How the World Really Works | 2 Comments

Getting to Know You

SNA Landscape
At my London presentation this week on Social Networking, I restated my views that three of the five most important types of Social Networking Applications (SNAs) are about finding people — to love, to make a living with as business partners, and to pursue common cause with. I also reiterated that most SNAs, even when they do enable you to identify what may possibly be the ‘right’ people, are socially awkward: They don’t let you introduce yourself to people the way you would do face to face. And sometimes therefore the transition from an online relationship to a face to face one can be jarring, and occasionally disastrous.

What is this strange process we use to get to know strangers? For many of us, I think, it is a little like the process of peeling an onion, slowly stripping away the layers of the other person’s surface identity, and allowing the other person to do the same, sometimes at different speeds and with different styles and techniques.

In fact, it may be that in our complex, anxious, imprisoning and often hurtful modern society, it’s more like peeling off layers of bandages and exposing the wounded skin beneath. Not something we do easily for strangers, and involving a ritual that takes patience, trust, practice, and tact (or ruthlessness) to accomplish successfully.

It entails to a certain extent a standing down from personal power, a willingness to open oneself and be vulnerable to another person, and hope that person will not exploit that vulnerability. This is less difficult, I think, with children, and with people of certain cultures (notably indigenous ones) where there is less pretense and less psychological baggage to overcome.

The process can involve revealing part of someone’s true nature beneath the surface, only to discover another layer of opaqueness beneath that. And one never knows if or when on has reached the final layer, or indeed if there even is one.

It is unclear to me whether chemistry (e.g. pheromones) helps in that unpeeling, or rather bypasses the need for that mental strip-tease entirely, by tapping into a physical-emotional feedback loop instead of the more difficult intellectual-emotional one. When you have both, the mix is potentially explosive: the two of you, physically drawn to each other, and possibly (but not necessarily mutually) intellectually and emotionally drawn to each other as well.

Even in business relationships, the chemistry, while not necessarily sexual, can be substantial: We ‘blink’ to conclusions about people on the basis of first impressions that are often arbitrary or even unfair, but once established, rarely change. Of the 16Mb of information processed by our bodies each second, only 18 bits are ‘conscious’ processing.

Weblogs, if they are candid, provide a means to allow people to be sussed out and, at least in one direction, short circuit the unpeeling process. Still, the circling around each other and sniffing each other out still must usually occur before the relationship can make that uneasy jump from ‘virtual’ to ‘real’.

What might we do to make the process simpler and less fraught with anxiety? After all, it’s hard enough to filter out the people with the most potential from all those casual online acquaintances in the first place, without having to face the additional hazard of blowing what could be a critical relationship by an unnecessarily cumbersome first physical encounter?

I think we need a new ‘getting to know you in person’ ritual. It should draw on the successful rituals practiced by creatures without language, and by indigenous cultures who seem to be much better at it than our culture. It must allow either party to exit the relationship gracefully, yet still allow both parties to save face. And it must be genuine, free of the terrible risk that one party will deliberately or unintentionally defraud the other into believing the relationship has legs when they really know it doesn’t for any number of reasons (ulterior motives, overcompensation for lack of self-esteem, desperation, loneliness, or even psychopathy).

How would such a ritual work? Anyone studied anthropology or animal behaviour or complexity theory enough to suggest the ‘rules’ for such first physical encounters? The cost of lost opportunity is too great for us to be so abysmal at this critical, often terrifying step in the social networking process. Do we need some agreed-upon non-verbal signals, or scripts, at the outset? Could we usepheromone detectors or other technologies to facilitate it?

Posted in Our Culture / Ourselves | 6 Comments

Strange Days in the UK

fox-cityAlthough it’s disastrous for the environment, flying to a faraway place or different culture provides a great opportunity to hone your observational skills, and to open up your senses and perceptions and tune into your instincts. In familiar environments where ritual drives much of our conscious activity and the landscape is so familiar we hardly notice it, this is much harder to do.

My two days here in London so far have given me the chance to do this, with some remarkable results:

  • I had never noticed before the number of narrowboats moored along the city’s canals. I’d never thought of the UK as a country of canals.
  • The new express train from Heathrow to the city is extremely modern, fast, and eerily silent. This is clearly the future of transportation. By contrast, London’s famous and extensive Underground is bordering on dysfunctional, with frequent security alerts and problems with switches and other crumbling infrastructure delaying and disabling large parts of the system for protracted periods. It is not uncommon for message to say, essentially, “find some other way to get where you’re going”. Given the extraordinary quality of its online site, this is a tragedy.
  • Public transport is a much more social activity than it is in North America. The Underground is buzzing with conversations. In Toronto by contrast the subway is mostly silent, with solitary people lost in their books and newspapers.
  • Much less visible than in past are the once-ubiquitous large communal garden plots (“allotments”) dotting the countryside. Perhaps London is just running out of space. Or maybe in this age of fast food, people have no time for it anymore.
  • The city has a lot more dogs than I remember, all of them on leash. Like the British people, British dogs seem exceedingly well-mannered. They also seem to be very happy as city dogs go.
  • London is becoming more like European cities in the fashion consciousness of youth, and in the tendency of the fashion-conscious to be constantly checking out others in public places. But among older males the notorious ‘bankers’ nondescript dark grey suit, white or blue shirt and tie still prevails. And while in Toronto the latest fashion craze visible on public transport is shawls, in London it is scarves wrapped around the neck, for both sexes. Or maybe it has always been so in the cooler months here and I’ve just never noticed it.
  • As much as I’m trying to avoid it, it’s becoming harder for me not to see the recent large number of astonishing wild animal encounters I’m having as some kind of omen. In Toronto, in addition to the now-famous PucPuc, who still accompanies me on my regular 5k runs in the back yard, it’s recently become a regular occurrence for me to have to stop my car for deer crossing the road. The dogs of friends who used to be indifferent to me (the dogs, not the friends) are now staring at me oddly and following me around. And here in London, at the Knowledge Cafe I spoke at yesterday, a mouse scurried across the room, to the amazement of the local guests who said seeing mice in commercial buildings in London is almost unheard of. And then as I walked from the Underground to the hotel, a fox dashed across the very busy Kensington High Street and leaped up onto a stone wall right in front of me and hence into the consulate grounds I was passing. What’s going on here?

By the way, I want to thank the conference organizers, my blog readers who have dropped by or who I will be seeing later in my trip, andespecially David Gurteen, for their wonderful hospitality.

Watercolour by Julie Zickefoose

Posted in Our Culture / Ourselves | 9 Comments

For the Love of a Dog


Patrick McDonnell Mutts
Another of Patrick McDonnell’s Mutts strips

Patricia McConnell’s book For the Love of a Dog is one part training manual and one part love story. It is a study of the behaviour of our companion animals and of ourselves, but mostly of our relationships with each other. 

Much of the early part of the book is about dogs’ body language and what it tells us about their emotional state. McConnell concentrates on four primal emotions: fear/anxiety, anger, joy and love. Here is a summary of the signs (the book has photos that illustrate them):

  • a closed mouth, ‘frozen’ (stiff) body or wide open ‘whale’ eyes (with the whites visible on the side) – anger or anxiety
  • open mouth, loose body, or squinty eyes with crows’ feet – friendly, relaxed
  • a turning-to-face you with closed jaw – distress, warning
  • looking away from you – submission, deference, desire to defuse tension
  • a cocked head – curiosity
  • a low growl or deep bark – anger or aggressiveness
  • a shifted forward stance – alertness, confidence
  • a shifted backward stance – defensive, fearful
  • a frown or yawn – anxiety or fatigue
  • a wrinkled nose or scowl – disgust
  • corners of the mouth pushed forward – confident, aggressive
  • corners of the mouth pulled back – fearful, defensive or submissive
  • tongue flicks – anxious, seeking appeasement

Just as we need to be observant of dogs’ body language, and careful to note the signs rather than projecting how we would feel (or think we would feel) in their circumstances, we also need to be aware of our own body language and how it is being interpreted by, and influencing the emotions of, our dogs. That means we should avoid wearing sunglasses or large hats that can conceal or misrepresent our feelings, approach dogs we don’t know as they do (from the side without making direct eye contact, walking loosely with mouth open and relaxed, breathing deeply and evenly, and cocking our head). We can be sure that, though we may be unobservant and inattentive of dogs’ body language, they are very attentive to ours.

We also need to avoid gestures and words that mean nothing, or different things, to animals. Hugs, for example, are generally distressing to dogs, since they block view and constrain movement and hence are ambiguous in meaning to dogs. When our words say one thing but our tone of voice or body language conveys something else, the dog will respond to the latter, even when the words are those s/he has been trained to recognize. McConnell has no use for the show-’em-who’s-boss school of training that has recently come back into vogue. There is no substitute, she says, for positive reinforcement and gradual, patient repetition of lessons, not to the point of intellectually exhausting your dog.

As I read this book, it occurred to me that everything McConnell says about how we signal to and relate wordlessly to our animal companions applies very much to how we relate to other humans as well. “Accurate, objective observation is a skill that requires practice, but it starts with asking your mind to focus on what you see, not on what you think it means”, she writes. This is precisely the instruction we are given in cultural (and customer) anthropology training, to learn to better appreciate and understand our fellow human beings. And she goes on to explain in Lakoffian terms how we can misinterpret our dogs by failing to get outside our own ‘frames of reference’, describing a woman who was convinced her dog’s misbehaviour was an attempt to ‘test’ her, when it was merely a reflection of the dog’s ignorance that that behaviour was not acceptable.

The latter part of the book explores the four primal emotions. The chapters on fear explain the Darwinian advantage of shyness/fearfulness (shades of my last post) but note that shyness combined with other traits can lead to aggressiveness. Fear can be genetic, nurtured (deliberately or accidentally), or the result of trauma. Genetic shyness can be overcome with gentle, gradual, patient conditioning. McConnell explains how to do this in the context of dealing with separation anxiety and excessive barking when someone comes to the door.

The chapter on anger/hatred presents an interesting hypothesis that fortunately doesn’t extend to humans: Competition as puppies for mother’s milk and attention teaches a tolerance for frustration, and puppies from a ‘litter of one’ tend to be intolerant of frustration and prone to outbursts of anger/hatred as they grow older unless they are carefully trained. A good test is to gently roll a relaxed puppy after play over on his/her back and hold him/her in that position for a short while — puppies that become very aggressive in this situation will likely be difficult to handle as they become full grown. Just like some people, some dogs need to learn anger management, and this requires considerable expertise (a series of progressive, positively-reinforced ‘stay’ exercises for impulse control is explained in an appendix to the book to help with this). The danger here is that dogs will learn from the model we show them — if we show anger in our training and response to them, it will reinforce the acceptability of such behaviour, no matter what we do to discourage it.

The chapter on joy/happiness lays out the conditions that make our dogs happy: fresh water and good food, of course, but also companionship, physical and mental exercise, consistency and clarity in our behaviour toward them, respect for their individuality, physical contact (at the right times, the right way in the right places), and a sense of security. Our happiness and theirs is mutually contagious and self-reinforcing, and, as with humans, sometimes the anticipation of happy events is as joyful as the event itself (which is why the ‘clicker’ employed just before a reward is given, works so well as a training tool).

The final chapters deal with dogs’ capacity for love, jealousy, grief, self-awareness and problem-solving. Of all the personal stories in the book about McConnell’s beloved dogs, the one I found most moving (perhaps because it reminded me so much of my story and feelings about Chelsea) is one of the last. Here’s an extract:

About a week before [Luke, suffering from debilitating kidney failure as a result of a lengthy tick-borne bacterial illness] died, I began to feel that my efforts were harassing rather than helping him. Accepting that I couldn’t save him, I switched to hospice rather than hospital care. I emptied my calendar and spent my last week with him, soaking up the touch of his nose, the smell of his fur, the pink of his tongue. I sat long hours with him in the sun up in the pasture, full of the bittersweet emotions that accompany love and grief. At the end, we slept together in a makeshift bed on the living room floor. That’s where the veterinarian and I helped him pass on, peacefully snuggling up against me, nothing but bones and a shockingly beautiful black-and-white coat.

After Luke died, I was dumbstruck with grief, stumbling through the next months in a haze. I felt as if I’d been hit by a train, as though I’d been physically as well as emotionally injured. None of my senses seemed to function as they had before. The colors of the earth were different, wrong somehow, although I couldn’t quite say how. I coped well enough, seeing clients, running my business, tending to my farm. But a day didn’t pass when I wasn’t heartsick and hurt and angry, and that I didn’t agonize over whether there was something I’d missed, something I could have done to save him.

McConnell goes on to relate evidence of the immense grief experienced by Lassie, another of her dogs and Luke’s best friend, in the months after Luke’s passing, laying to rest any doubt that animals feel the same emotions, and in their own way at least as deeply, as humans.

This is a book for anyone who wants to understand our animal companions better, either to solve behaviour ‘problems’ or just to begin to fathom our own species and its relationship with the natural world. In his books, Jeff Vail talks about how the world is better represented by connections than by the things connected, and McConnell’s book is mostly about our connections with dogs, and through them with nature, and our true selves. Read it and discover how much we can learn from, and feel mutually about, creatures who have no need for our strange and imprecise tool of language.

Posted in Our Culture / Ourselves | 3 Comments

En Route to London

I’m on my way to the UK, so no post today. I’ll be waxing philosophical from London tomorrow.

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Unfamiliarity Breeds Contempt

mutts
Patrick McDonnell’s wonderful Mutts
An op-ed in todayís NYT by Jonathan Safran Foer describes the challenges that pets, and their companions, face in a city like New York. In the greater Toronto area, the loathing for our animal companions has recently spiked sharply, largely due to the huge new immigrant population here, some of whom have grown up with an irrational fear of animals (they are used in some struggling nations to intimidate and extort money from the poor, and in others, because of superstitious religions, they are considered a cause of disease). The fear comes from exposure to the darkest side of our animal friends (a side brought out deliberately by despicable humans). The loathing comes from ignorance. As Foer puts it:

In the course of our lives, we move from a warm and benevolent relationship with animals (learning responsibility through caring for our pets, stroking and confiding in them), to a cruel one (virtually all animals raised for meat in this country are factory farmed ó they spend their lives in confinement, dosed with antibiotics and other drugs).

How do you explain this? Is our kindness replaced with cruelty? I donít think so. I think in part itís because the older we get, the less exposure we have to animals. And nothing facilitates indifference or forgetfulness so much as distance. In this sense, dogs and cats have been very lucky: they are the only animals we are intimately exposed to daily.

This is, of course, true of more than just the fear, hatred, cruelty and neglect we show animals. It is true of almost every creature, human and other, we fear, despise, and mistreat. We hate and fear ëterroristsí because we are not exposed to the plight that so many people in struggling nations live with every day, which seeds the desperation their actions manifests. The suicide bombers hate and fear us in return because they donít know us, donít know that weíre not just shallow, amoral, mindless consumers prepared to destroy the planet, and their home, to meet our arrogant and insatiable materialistic appetites.

English-speaking and the French-speaking Canadians have never got along well, largely because most of us wonít or canít talk with each other, and donít see just how much they have in common.

The old fear the young, and the young fear the old, because they have so little contact with each other. Except for those who have regular contact with them, we fear those who are physically and mentally disadvantaged, because we don’t know how to relate to them, don’t know what they’ll do.

The poor hate and/or envy the rich, and the rich fear that the poor will steal from them, or worse.

And we all fear nature — from the farmer paranoid about coyotes and poultry flu to the city-dweller paranoid about mosquito bites, bacteria and viruses. So we poison coyotes with agonizing strychnine, trap ‘vermin’ with torturous leg-hold traps, kill millions of factory-caged birds rather than adopt responsible, sustainable farming practices, and spray our homes and lawns with toxic chemicals that destroy ecosystems and poison every creature that comes near them, including ourselves.

It is in our nature to fear and shun what we do not know. Discretion is the better part of valor, after all, and creatures who are cautious tend to outlive those who are rash in confronting the unknown. Our dislike of people who are different and unfamiliar has a second Darwinian advantage: It increases the genetic heterogeneity and physical separation of tribes and hence reduces the spread of communicable diseases.

In the crowded modern global village, however, this Darwinian advantage becomes a disadvantage: Although we are in physical proximity with different cultures, we don’t mix with them and hence don’t know, distrust and often end up in conflict with them. Our economic and military reach vastly exceeds our cultural grasp, so we pass and exercise judgement on other cultures (often with the best of intentions, though sometimes not) without understanding what we are doing or the effect of our reckless presumption that everyone shares our goals, ideals and values. Our intolerance of those who are not like us makes us angry, hateful, violent, distrustful, paranoid, and ultimately numb and indifferent to the suffering of ‘others’.

And as we lose touch with nature, and become disconnected from all life on Earth, we forget who we really are, and we destroy the natural world and all its creatures without knowing or caring what we are doing.

This destruction of ‘otherness’, of heterogeneity, of difference, is a vicious cycle: Lack of diversity means we have less opportunity to meet and see and appreciate cultures, creatures and environments different from our own, so we become even more distrustful of them, and indifferent to them. The conservative dream of one single global culture, all of us indistinguishable from each other, and of one single species squeezing out all others’ rightto exist, is the world of the Borg — with zero diversity comes zero tolerance.

The death of nature, and of culture.

Posted in Collapse Watch | 3 Comments

Sunday Open Thread — November 26, 2006

I haven’t made much progress on the items I promised to write about last week, but I will get around to them.

What I’m thinking about this week: How politics is becoming less and less important, and more impotent to deal with matters that are really important. Our political systems are really incapable of dealing with complex issues, and I’m not sure they even want to — there is more political capital in ‘dumbing down’ issues to absurd, overly simple sound bites and slogans. Specifically, I don’t think the change in control of the US Congress will change anything, other than slowing the rate at which it is getting worse. The Democrats have neither the will nor the ability to start to grapple with global warming, nor to get the US quickly out of Iraq as the civil war deepens. The social and environmental issues that we need to address on a massive, coordinated scale will not be addressed by them, or any traditional political entity.

In Canada the political situation continues to deteriorate: The right-wing Conservative minority government is prostituting itself to the Quebec separatists to get their continued support for its ideologically extreme platform. The separatists don’t care what wingnut policies the government imposes on Canada — their conditions for support are to enable them to successfully launch a new separatist initiative, so they won’t be bound by any of those policies anyway. The government is publicly reneging on Kyoto, undermining that feeble first step to dealing with global warming and holding Canada up to international public ridicule. It is supporting the expansion of Canada’s Afghanistan role from futile peacemaking to waging a devastating and unwinnable full-scale war with the Taliban and local warlords. And now it is proposing some Bushian social and economic policies, including tax cuts for the rich. One step forward, two steps back.

If you wonder why I rarely write about politics any more, that’s why. It’s just a distraction, a diversion from matters that are really important, and from what the people, notgovernments, can and must do.

What’s on your mind?

Posted in How the World Really Works | 6 Comments

Links for the Week – Saturday November 25, 2006

Chris Ware Thanksgiving
This week’s lineup illustrates why the media need to do a better job of making what’s important interesting. Each of these items is, in my opinion, very important, but none of them gets any attention in the legacy media.The Real Meaning of Thanksgiving: This week’s New Yorker Online has four Thanksgiving-theme magazine covers (subscribers, like me, only get one of them in hard copy — excerpt above) and one comic strip by the inimitable Chris Ware. If you want to know why I listed ‘cartoons’ as one of the most effective means of adding meaning to information, go read Chris’ stuff. His work packs an enormous emotional punch, as I’ve reported before.Why Bush and Israel Won’t Tolerate a Nuclear Iran: Also in this week’s New Yorker is the latest salvo from Sy Hersh, describing why a cornered and hurt George Bush is even more dangerous than a ‘popular’ one. Key messages: Israel considers a nuclear Iran a threat to its existence even if that threat is never exercised — it will discourage Jews from living in Israel. And: Bush and his cabal see a nuclear Iran as a threat to its power and an affront to its US-dominated world order. Both will take whatever steps are necessary to prevent it happening, even if it requires rushed, covert, or possibly even illegal action.

Madison Avenue, Making the World Dissatisfied with What’s Real and Possible: On YouTube, an explanation of how the beauty that you see in contemporary ads is entirely illusory, literally larger and better than real life. And an impossible standard for real people to live up to. Thanks to Rob Paterson for the link.

When ‘Poor’ and ‘Sick’ are Synonyms: I’ve reported before on research that suggests that violence — in a country, region or city — is directly proportionate to the wealth disparity between rich and poor in that area. When everyone in poor, there is little violence (no one to be angry at, envious of, or steal from). Now a Canadian study says that this wealth disparity maps closely to a health disparity, even in communities where rich and poor supposedly share the same hospitals. If it’s this bad in Canada, imagine what it’s like incountries like the US with much higher disparity indices.

The Father of Firefox Seeks to Bridge the Digital Divide: Blake Ross, one of the founders of Firefox, is creating a web-based meta-operating system that would allow users to navigate and manage their computer (all its content and applications) from a single ‘web page’. This is along the lines of what I proposed a year ago as the means to allow people who are intimidated or just too busy to learn to use and share stuff on a PC to do so.

Posted in How the World Really Works | 1 Comment

Communication Technologies — A Decision Tree for Users

Communications Decision Tree
Part of my task in my current consulting assignment is to develop the client’s strategy for the use of e-learning and other communication tools. So I thought I’d update the decision tree I developed about three years ago. The result is shown above, and reflects the decision from the perspective of employees of larger organizations with a broad range of communication technologies at their disposal (or, in some cases, technologies that should be at their disposal). This assumes the organization has sufficient budget to invest in some commercial solutions, or to build their own.Some interesting observations about all this:

  • Despite the enormous amounts many large organizations spend on communications technologies, you can get just about all of these tools free or for very little money. The cost soars only when you centralize and move infrastructure ‘in’ from the Web to the internal organization. If you really have to do that for security reasons, be aware that you’re paying a massive price for it. On the other hand, if you’re doing it for ‘control’ reasons, you’re wasting your money. Just load all these free, web-based tools on each employee’s individual machine, and you’ve given them everything they need to communicate and collaborate powerfully with people inside and outside the organization, for a song.
  • The largest component of cost for any of these technologies is training and support. The typical large organization trains people exhaustively how to use technology tools, and then runs help desks for all the people who never took the training, or forgot it, or didn’t understand it. But if you give people the authority (and trust) to use communication technologies without centralized command and control, you should also give them the responsibility to learn to use them effectively. That means erring on the side of simple rather than powerful in the selection of tools, and expecting employees to
    1. use the built in help that comes with most tools
    2. practice using them until they become proficient (proficiency is a function of practice, and the amount of practice is a function of the perceived value of using the tool — so if the tools you provide are good and well-matched to employees’ needs, they’re going to be effectively used, and if they aren’t, no amount of training will make them otherwise), and
    3. teach each other to use them more effectively (these are, after all, communication tools, and users tend to talk about them when they’re using them, so the more they’re used the more peer-to-peer education will occur, and the less the need for centralized training).
With a peer-to-peer, self-help, and self-management approach to use of communication technologies, you should be able to slash how much you spend on centralized training and support. Then you can get your support people doing what front-line people can’t — fixing the stuff that’s broken.

What are the reasons we use faulty judgement, and use the wrong technology for communications?

  • Habit: We tend to use the tools we’re most familiar, comfortable, and in the habit of using, even when they’re not optimal. It takes some practice to train ourselves to think “what’s the best medium to use for this?” before we start or respond to a communication.
  • Personality: Some people (e.g. those who are shy about face-to-face meetings) hide behind e-mail even when it’s not the right medium. Sometimes it’s up to use, the recipients, not to get drawn into time-wasting e-mail threads, and walk down the hall or pick up the phone and talk it through in real time.
  • Physical layout: Having people who need a lot of face-to-face contact in offices far apart just to pay homage to the organization chart can obstruct the use of optimal communication technologies.
  • Ignorance: If people don’t know communication technologies are available, or if they’re hard to learn or remember how to use, or too complicated, they won’t be used.
  • Unavailability: Some organizations refuse to allow IM, blogs, wikis or free collaboration tools or ‘free’ tools that need to be downloaded to each PC, for security or centralized management reasons. Obviously, if the tools aren’t available, less appropriate tools have to be used.

I won’t get into the debate about which particular product is best-of-breed for each type of technology tool — this is a highly personal matter, and probably depends on the organization, industry and people. But what is clear is that these technologies are getting better and cheaper at the same time, and there is a long-overdue trend to more simplicity and intuitiveness in some new tools. Unfortunately, many large organizations remain in the communication stone age, locked into expensive, centrally managed, unfriendly, sub-optimal legacy technologies. The change to decentralized, free, and open tools is justtoo frightening for many heavily-invested organizations to contemplate.

Posted in Using Weblogs and Technology | 7 Comments

Crash-Proofing Your PC


hidden_settings
We’ve all heard about the importance of backing up your PC regularly. But if you’ve ever had to restore a disparate set of week-old or month-old data onto a new computer, and reinstall all your software (and probably have to buy the big-ticket software again — productivity, antivirus, etc.) you know how difficult and messy it is, and how much time it wastes and anxiety it creates. Even if your hard drive is fine and it’s the shell, monitor, power supply etc. that goes, do you think you can just plug your hard drive into a new machine? Hah!

Consumers’ Union consistently reports that PCs rank second only to lawn tractors in rate of major repair in the first three years of use. A crash of your PC is not just a risk — it’s a probability. The sad reality is that software and hardware changes so quickly that PCs become obsolete in three years and hence most consumers are unwilling to pay the premium for a machine that will survive longer than its useful life.

So I’ve concluded that the only sensible crash-proofing program entails getting all your data and applications off your hard drive. Keep your data in cyberspace (use a flash drive for when you’re offline) and use apps that are web-based rather than residing on your machine. Then you don’t care when your PC crashes — you can just go to any other machine and resume working immediately.

So how would this work? Let’s take a look at the major apps and types of data, and see how we might get most or all of this stuff into cyberspace and off our hard drives:

Applications:

  1. word processing, spreadsheet, presentation software – I’m not ready to use Writely or any of the other web-based ‘office productivity’ tools yet (they’re still awkard and buggy), but neither am I willing to fork out any more money unnecessarily to Microsoft, so if my hard drive crashed I guess I’d download EasyOffice
  2. e-mail – If I could figure out how to migrate my Thunderbird mail and address book easily to my Gmail box, and forward all my messages to my Gmail, I’d have done it already (now that Gmail finally allows rich text format messages)
  3. IM – I’m currently only using IM as a supplement to VoIP conversations and groupware; anyone have an opinion on Gmail chat / Google Talk?
  4. VoIP – I still like Skype, so even if there was a web-based VoIP tool, I’d probably still download Skype if my hard drive crashed
  5. blogging – I’m still hoping against hope that Salon.com is going to migrate us all from Radio Userland (which requires you to upload from your hard drive, and syncs what you see on the blog with the ‘master’ on your hard drive — really scary when your machine goes down) to some blog tool that is fully web-based; I’m not tech-savvy enough to migrate myself and not rich enough to pay someone to do it for me
  6. HTML page composition – Right now I’m using the free WYSIWYG tool nVu, which is still better for some apps (like tables, and graphics formatting) than any of the web-based WYSIWYG HTML page composition tools I’ve seen (like Writeboard), and still really easy to use for non-HTML types like me
  7. scheduling – I use my handmade Getting Things Done table (in Word), and it works just fine, but I’d like to put it out in cyberspace so I could access it when I’m away from ‘my’ PC
  8. project management/groupware/web conferencing – Never found a tool in this category I like, though lots of them are web-based; anyone tried Basecamp?
  9. desktop search – Now here’s the irony: if you get everything off your ‘desktop’, how do you search across all the stuff you’re storing in various places in cyberspace?
  10. antivirus & anti-spyware – But on the other hand, if you get everything off your ‘desktop’, you don’t need to worry about viruses and spyware anymore
  11. graphics & mindmapping – I use simple, free tools for graphics and mindmapping, and even if there were web-based tools, I’d probably still download my favourites if my hard drive crashed
  12. photo and music management – I think the days of keeping these on your hard drive (except for backup copies) are limited; keep ’em on your MP3 player, flash drive, on flickr etc., though you still have to download iTunes, Picasa etc, to manage these files if your hard drive crashes; no biggie though
  13. file-sharing & torrent – I use simple, free tools for these, and even if there were web-based tools, I’d probably still download my favourites if my hard drive crashed
  14. peripherals software (camera, webcam, printer/scanner/fax, etc.) – getting to be less of a problem with most modern operating systems (and free tools like Picasa) able to handle peripherals plug-and-play

Data:

  1. productivity documents (‘My Docs’) – There should be some place that will store all of this stuff in cyberspace for you free; if there isn’t already there will be soon, so your hard drive will just become your backup (but see point 9 above)
  2. e-mails, address books – see point 2 above
  3. blog posts and web pages – see points 5 & 6 above
  4. photos and music – see point 12 above
  5. mappings (to peripherals, networks) – see point 14 above
  6. software downloads and settings – if you get everything off your ‘desktop’, you don’t need to download software anymore, nor do you need to keep bookmarks, cookies, templates, themes, skins, clip-art, software settings, browser settings, extensions etc. on your hard drive — they sit out in cyberspace with the related software and documents

So we’re getting there — maybe a year away from liberating ourselves from carting around hardware and software and relying on it to store our critical data. Freedom!

Can’t happen soon enough for me.

Graphic: This spoof is all over cyberspace, and I have no idea where it originated.

Posted in Using Weblogs and Technology | 11 Comments